Interim Regional Client Lead, North America

Go Fractional; New York (NY); On-site; USD 120,000 - 180,000; Part time

Job summary

Smartly is seeking an experienced US Client Lead to drive day-to-day operational excellence for our key customer base. You will manage Regional Strategic Accounts, build trusted advisor relationships, and deliver value-based digital marketing solutions.

The role emphasizes customer-first outcomes, cross-functional collaboration, and growth across the largest advertisers. Ideal candidates bring 8–12 years in ad-tech/ma­r-tech, a proven ability to lead multi‑team initiatives, and willingness to

Qualifications

• 8–12 years in ad-tech/ma­r-tech industries, with a proven track record of growing strategic accounts.
• Ability to lead and orchestrate a key account team.
• Sales-oriented with a focus on account expansion and achieving targets.
• Willingness to travel.

Responsibilities

• Build relationships with senior stakeholders across customer organizations.
• Develop Joint Business Plans aligned to Smartly solutions.
• Lead strategic planning with customer decision-makers and partners.
• Coordinate cross-functional efforts globally to remove bottlenecks and ensure alignment.
• Own the account plan and initiatives for key customers.
• Forecast revenue and manage pipeline for the account.
• Drive opportunities to close and contribute to commercial success.

Skills

Stakeholder management

Strategic planning

Account leadership

Cross-functional collaboration

Revenue forecasting

Job description

Employment Type: 9-Month Fixed-Term Contract

THE ROLE

We are growing fast and our customer relationships are moving to the next level.

We are redesigning how we support and work with our largest customers. We are looking for an US Client Lead who will be key in driving day to day operational excellence across our key customer base. As an US Client Lead at Smartly, you will put your consultative instincts to use and unleash your drive for accelerating existing business growth. You will be managing key Regional Strategic Accounts to offer innovative solutions at the cutting edge of the digital marketing industry.

You will build and manage trust-based customer relationships with large advertisers while understanding customer needs and delivering value-based solutions to them. We are highly focused on the idea of putting Customers First. The more you focus on helping your customers succeed, the more successful you will be. You will become a "trusted advisor" and create win-win outcomes that benefit both Smartly and our clients.

RESPONSIBILITIES

• Build relationships with senior stakeholders and across all relevant parts of customer
• Build Joint Business Plans to focus efforts on the customers highest priorities anchored to Smartly solutions
• Lead strategic planning together with customer decision makers, platform and other partners
• Work cross functionally within Smartly - globally - to drive alignment, progress, identify bottlenecks and remove overlapping efforts by engaging with various teams and stakeholders
• Together with the account management team, own the account plan and plans for key customer initiatives
• Coordinate execution on a high level by setting clear goals and priorities, ensuring global alignment and knowledge transfer, and making sure key relationships are owned by the best people
• Create multiple feedback and escalation channels within the account to ensure steady progress and flow of feedback
• Ensure product roadmap alignment and product team interaction with customers
• Build relationships and align objectives with the customer partners (ad agency, creative or data partners etc.)
• Own revenue forecasting and target setting for the account
• Own pipeline and opportunity management based on customer outcomes
• Have a hunger to close opportunities, make progress quickly with strategic account planning and be incentivised by commercial success

THE PERSON

We are looking for an ambitious, proactive curious and experienced client lead. They will be highly organised, able to work independently on projects where needed but also enjoy working within a team that has a strong, collaborative working ethos.

• At 8-12 years in ad-tech/mar-tech industries, with a proven track record of growing strategic accounts preferred;
• Are naturally inclined to lead, organise, and orchestrate a key account team
• Are driven by sales, account expansion, and helping your customers achieve their business targets and marketing goals
• Open to travel
• Can grow revenue and be held to a number
• Have excellent people skills and the ability to create connections and engage confidently with a variety of audiences, including C-level decision-makers
• Have a strong desire to learn about the product in order to effectively sell up to VP / Director or down to end-users as needed
• Have the ability to collaborate closely with internal cross-functional teams (sales, product, marketing, engineering, etc.) record of meeting and exceeding quota on a consistent basis
• Nice to have experience running regional multi-national businesses