Interim Assistant IT Director

VIVA USA Inc; Columbia (SC); On-site; USD 110,000 - 170,000; Full time

Job summary

VIVA USA Inc. is seeking an Enterprise Program Manager - Project Lead - Interim Assistant IT Director to lead IT operations on a full-time basis. The role is fully onsite, with after-hours support as needed, and offers potential conversion to a permanent position.

You will oversee infrastructure, applications, and helpdesk services, manage vendor relationships, and participate in security and compliance activities within a regulated environment.

Qualifications

• 6+ years of progressive IT experience managing complex information technology functions.
• 3+ years of full-time supervisory experience in an IT environment.
• Experience managing IT services delivered through managed service providers with SLA oversight.
• Leadership in cybersecurity operations: incident response, vulnerability management, risk assessment.
• Working knowledge of Active Directory, Microsoft Entra ID, and Intune.

Responsibilities

• Oversee infrastructure, applications, and helpdesk services; manage vendors to performance standards.
• Serve as primary operations liaison to statewide shared-services providers.
• Participate in Information Security Team with incident response and risk assessment.
• Support access control reviews, audits, and policy compliance.
• Oversee enterprise system integrations with SAP and third-party interfaces.
• Track contract renewals, assist with procurement and budget monitoring, annual audit and reporting.
• Supervise, develop, and direct IT staff as a member of the IT Division leadership team.
• Monitor and perform rotating after-hours work to address incidents and maintenance.

Skills

IT management

Vendor management

Cybersecurity operations

Active Directory / Entra ID / Intune

Project management

Supervisory experience

Education

Bachelor's degree

Tools

SAP

Active Directory

Job description

The client is looking for an Enterprise Program Manager - Project Lead - Interim Assistant IT Director

Scope of the project

A senior IT leader to serve as second-in-command of the client, with intent to convert to a full-time position upon successful completion of the contract period. This role will oversee IT operations in coordination with the IT Operations Manager, who will report to this position and manage daily operations; oversee managed-service and shared-services vendor relationships; and support the client's cybersecurity and compliance programs in a regulated financial environment.

Daily Duties / Responsibilities

• Oversee infrastructure, business application, and helpdesk services delivered by internal staff and managed service providers, holding vendors to performance and accountability standards.
• Serve as primary operations liaison to statewide shared-services providers.
• Participate in the client's Information Security Team, including incident response, vulnerability management, risk assessments, and remediation.
• Support access control reviews, audits, and policy compliance.
• Oversee enterprise system integrations with the client's SAP environment, financial institutions, and third-party systems.
• Track contract renewals, assist with procurement and budget monitoring, annual audit and reporting, and contribute to long-range technology planning.
• Supervise, develop, and direct IT staff as a member of the IT Division leadership team.
• Monitor and perform occasional rotating after-hours work to address incidents, support system maintenance, and meet deadlines.

Required Skills (Rank in order of Importance)

1. 6+ years of progressive IT experience managing complex information technology functions
2. 3+ years of full-time supervisory experience in an IT environment
3. Experience managing IT services delivered through managed service providers or outsourced vendors, including SLA and performance management
4. Leadership experience in cybersecurity operations: incident response, vulnerability management, and risk assessment
5. Working knowledge of Active Directory, Microsoft Entra ID, and Intune

Preferred Skills (Rank in order of Importance)

1. IT experience in state government, financial services, or other regulated environments, including audit, compliance, and risk management
2. Experience working within shared-services models in state government
3. Project management experience
4. Enterprise system and integration experience (SAP, financial institution interfaces, secure file transfer)
5. IT procurement, contract management, and budget experience

Required Education

Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.

Required Certifications

None required

Preferred Certifications

1. CISSP
2. CISM
3. CompTIA Security+
4. ITIL
5. PMP

Additional Skills

Highly effective written and verbal communication; proven ability to build and foster a team-oriented environment; sound judgment and discretion with sensitive information; ability to prioritize work to meet deadlines; availability for occasional after-hours work.

Physical requirements

Must be able to lift and carry equipment weighing up to 50 pounds, and to bend, reach, and work under desks and in equipment areas as needed for hardware support.

Notes

Fully Onsite Monday-Friday, 8:30 AM-5:00 PM.

This is a contract role with the possibility of conversion to full-time based on business needs and performance.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status