Intercompany Audit & Operations Specialist

DQS, Inc.; Schaumburg (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

DQS USA Schaumburg is seeking an Intercompany Specialist to manage customer service and audit scheduling. You will maintain client records, coordinate with internal teams, and schedule audits with qualified auditors to ensure timely delivery.

The role requires 3–5 years of customer service experience, strong Outlook and Dynamics CRM skills, and a BS/BA preference. This is a full-time on-site position in Schaumburg, IL.

Qualifications

• Three to five years’ customer service-related experience.
• BS/BA preferred or equivalent.
• Proficient in Outlook and Dynamics CRM.

Responsibilities

• Maintain accurate client contact information and account records within company systems.
• Coordinate with internal departments to resolve customer issues in a timely and professional manner.
• Schedule management system audits for incoming office requests and coordinate with auditors.
• Document all customers, auditors and global office communications in the appropriate systems.
• Complete Post Audit process for incoming office requests.
• Follow all departmental procedures and quality requirements.

Skills

Customer service

Scheduling

Communication

Microsoft Office

Education

BS/BA preferred

Tools

Outlook

Microsoft Office Suite

Dynamics CRM

Job description

DQS USA Schaumburg is seeking an Intercompany Specialist to manage customer service and audit scheduling. You will maintain client records, coordinate with internal teams, and schedule audits with qualified auditors to ensure timely delivery.

The role requires 3–5 years of customer service experience, strong Outlook and Dynamics CRM skills, and a BS/BA preference. This is a full-time on-site position in Schaumburg, IL.