Intercompany Audit & Customer Service Coordinator

DQS Inc; Schaumburg (IL); On-site; USD 42,000 - 65,000; Full time

Job summary

DQS Inc. in Schaumburg, IL is seeking a Customer Service & Audit Scheduling professional.

You will understand the K3 customer service and K4 planning processes, maintain client records, and coordinate with internal departments to resolve issues. You will document all communications in company systems, manage post-audit requests, schedule audits with qualified auditors, and ensure timely delivery across global offices.

Qualifications

• BS/BA preferred.
• 3–5 years customer service experience.
• Proficiency with Outlook, MS Office, and Dynamics CRM.

Responsibilities

• Understand the customer service (K3) and planning (K4) processes and the key activities associated with each.
• Maintain accurate client contact information and account records within company systems.
• Coordinate with internal departments to resolve customer issues in a timely and professional manner.
• Document all customers, auditors and global office communications in the appropriate systems.
• Complete Post Audit process for incoming office requests.
• Manage incoming and outgoing intercompany office requests through the designated office request system.
• Follow all departmental procedures, quality requirements, and established processes.
• Schedule management systems audits for incoming office requests using auditors with the appropriate qualifications.
• Coordinate with global offices to schedule audits for outgoing office requests, ensuring auditors meet all qualification requirements.
• Manage audit schedules and timelines by coordinating with customers, auditors, and global offices to ensure timely and efficient audit delivery.
• Communicate scheduling changes, cancellations, and updates promptly to customers, auditors, and global offices.
• Perform additional duties and special projects as assigned by the Customer Service Manager or Director, Customer Service & Innovation.

Skills

Customer service

Education

Bachelor's degree

Tools

Outlook

Microsoft Office Suite

Dynamics CRM

Job description

DQS Inc. in Schaumburg, IL is seeking a Customer Service & Audit Scheduling professional.

You will understand the K3 customer service and K4 planning processes, maintain client records, and coordinate with internal departments to resolve issues. You will document all communications in company systems, manage post-audit requests, schedule audits with qualified auditors, and ensure timely delivery across global offices.