Intercompany Specialist

DQS Inc; Schaumburg (IL); On-site; USD 42,000 - 65,000; Full time

Job summary

DQS Inc. in Schaumburg, IL is seeking a Customer Service & Audit Scheduling professional.

You will understand the K3 customer service and K4 planning processes, maintain client records, and coordinate with internal departments to resolve issues. You will document all communications in company systems, manage post-audit requests, schedule audits with qualified auditors, and ensure timely delivery across global offices.

Qualifications

• BS/BA preferred.
• 3–5 years customer service experience.
• Proficiency with Outlook, MS Office, and Dynamics CRM.

Responsibilities

• Understand the customer service (K3) and planning (K4) processes and the key activities associated with each.
• Maintain accurate client contact information and account records within company systems.
• Coordinate with internal departments to resolve customer issues in a timely and professional manner.
• Document all customers, auditors and global office communications in the appropriate systems.
• Complete Post Audit process for incoming office requests.
• Manage incoming and outgoing intercompany office requests through the designated office request system.
• Follow all departmental procedures, quality requirements, and established processes.
• Schedule management systems audits for incoming office requests using auditors with the appropriate qualifications.
• Coordinate with global offices to schedule audits for outgoing office requests, ensuring auditors meet all qualification requirements.
• Manage audit schedules and timelines by coordinating with customers, auditors, and global offices to ensure timely and efficient audit delivery.
• Communicate scheduling changes, cancellations, and updates promptly to customers, auditors, and global offices.
• Perform additional duties and special projects as assigned by the Customer Service Manager or Director, Customer Service & Innovation.

Skills

Customer service

Education

Bachelor's degree

Tools

Outlook

Microsoft Office Suite

Dynamics CRM

Job description

Your role ESSENTIAL FUNCTIONS:

Customer Service & Audit Scheduling Understand the customer service (K3) and planning (K4) processes and the key activities associated with each. Maintain accurate client contact information and account records within company systems. Coordinate with internal departments to resolve customer issues in a timely and professional manner. Document all customers, auditors and or global office communications in the appropriate systems. Complete Post Audit process for incoming office requests. Manage incoming and outgoing intercompany office requests through the designated office request system. Follow all departmental procedures, quality requirements, and established processes. Schedule management systems audits for incoming office requests using auditors with the appropriate qualifications. Coordinate with global offices to schedule audits for outgoing office requests, ensuring auditors meet all qualification requirements. Manage audit schedules and timelines by coordinating with customers, auditors, and global offices to ensure timely and efficient audit delivery. Communicate scheduling changes, cancellations, and updates promptly to customers, auditors, and global offices. Perform additional duties and special projects as assigned by the Customer Service Manager or Director, Customer Service & Innovation.

EXPERIENCE/EDUCATION REQUIRED:

BS/BA Preferred Three to five years’ customer service-related experience. Extensive Outlook, Microsoft Office Suite, Dynamics CRM

EQUAL EMPLOYMENT OPPORTUNITY (EEO)

Qualified applicants are considered for employment without regard to race, religion, sex, national origin, age, marital status, sexual orientation, veteran status, disability, or other protected characteristic. The employer is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, the employer invites employees to voluntarily self-identify their race or ethnicity. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual.

Right to Work Poster (English) EEO is the Law

At DQS, you will work on issues that matter – for companies and for society. Our audits and certifications not only create trust and competitive advantages, but also contribute to greater sustainability, safety, and responsibility in global supply chains. Those who work at DQS actively shape how companies worldwide live quality and fulfill their social obligations – soundly, independently, and effectively.

Do you have questions about a position or working at DQS? Our recruiting team looks forward to hearing from you and will be happy to advise you—personally, quick, and without complications. All contact details and contact persons can be found directly in the job advertisements.

DQS empowers organizations worldwide to build trust, drive innovation, and achieve sustainable growth by certifying the future of business.

Founded in 1985, DQS has grown into a global leader in the assessment and certification of management systems, with a team of 2,500 highly qualified auditors delivering over 125,000 audit days per year in more than 60 countries.

Through internationally recognized certifications across 200+ standards, DQS helps businesses manage risks, ensure compliance, and unlock new opportunities in an evolving regulatory and business landscape.

Thinking beyond compliance, DQS is a trusted partner for digitalization, automation, and sustainability leadership.

The company’s expertise covers a wide range of areas, spanning from cybersecurity and AI governance to ESG compliance, supply chain management, medical device safety, and future mobility, delivering real value to industries in their pursuit of resilient, sustainable, and intelligent systems.

By leveraging advanced auditing methodologies, predictive analytics, and real-time insights, DQS supports organizations to future-proof their operations while demonstrating their commitment to excellence and responsible business practices.

Our employees are the heart of DQS. With their professional excellence, team spirit, and passion, they make a difference—for our customers, for our further development, and for a sustainable future.

At DQS, expertise meets appreciation and a working environment that promotes trust and responsibility.

Diversity is part of our identity at DQS. In our global team, we promote a working environment in which different perspectives, experiences, and life paths are welcome—regardless of origin, gender, age, or individual abilities. Through flexible working models, fair development opportunities, and inclusive structures, we create space for everyone to reach their full potential.

Want to gain more insight into our work, our values, and our people? Follow DQS on LinkedIn and discover what drives us—from customer projects to sustainability to career opportunities. We look forward to connecting with you!