Intercompany Specialist

DQS, Inc.; Schaumburg (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

DQS USA Schaumburg is seeking an Intercompany Specialist to manage customer service and audit scheduling. You will maintain client records, coordinate with internal teams, and schedule audits with qualified auditors to ensure timely delivery.

The role requires 3–5 years of customer service experience, strong Outlook and Dynamics CRM skills, and a BS/BA preference. This is a full-time on-site position in Schaumburg, IL.

Qualifications

• Three to five years’ customer service-related experience.
• BS/BA preferred or equivalent.
• Proficient in Outlook and Dynamics CRM.

Responsibilities

• Maintain accurate client contact information and account records within company systems.
• Coordinate with internal departments to resolve customer issues in a timely and professional manner.
• Schedule management system audits for incoming office requests and coordinate with auditors.
• Document all customers, auditors and global office communications in the appropriate systems.
• Complete Post Audit process for incoming office requests.
• Follow all departmental procedures and quality requirements.

Skills

Customer service

Scheduling

Communication

Microsoft Office

Education

BS/BA preferred

Tools

Outlook

Microsoft Office Suite

Dynamics CRM

Job description

# Intercompany Specialist**Published:**04/11/2026**Location:**DQS USA Schaumburg**Entity:**DQS USA Customer Success 1**Type of employment:**Full time**Reference number:**9bbde148c98a1001d7907bffd7740000Apply1. Home2. Join3. Jobs4. Intercompany Specialist **Your role****ESSENTIAL FUNCTIONS:****Customer Service & Audit Scheduling*** Understand the customer service (K3) and planning (K4) processes and the key activities associated with each.* Maintain accurate client contact information and account records within company systems.* Coordinate with internal departments to resolve customer issues in a timely and professional manner.* Document all customers, auditors and or global office communications in the appropriate systems.* Complete Post Audit process for incoming office requests.* Manage incoming and outgoing intercompany office requests through the designated office request system.* Follow all departmental procedures, quality requirements, and established processes.* Schedule management systems audits for incoming office requests using auditors with the appropriate qualifications.* Coordinate with global offices to schedule audits for outgoing office requests, ensuring auditors meet all qualification requirements.* Manage audit schedules and timelines by coordinating with customers, auditors, and global offices to ensure timely and efficient audit delivery.* Communicate scheduling changes, cancellations, and updates promptly to customers, auditors, and global offices.* Perform additional duties and special projects as assigned by the Customer Service Manager or Director, Customer Service & Innovation.**Your profile****EXPERIENCE/EDUCATION REQUIRED****:*** BS/BA Preferred* Three to five years’ customer service-related experience.* Extensive Outlook, Microsoft Office Suite, Dynamics CRM**EQUAL EMPLOYMENT OPPORTUNITY (EEO)**Qualified applicants are considered for employment without regard to race, religion, sex, national origin, age, marital status, sexual orientation, veteran status, disability, or other protected characteristic.The employer is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, the employer invites employees to voluntarily self-identify their race or ethnicity. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual.