Interactive Agent - Bilingual/Spanish Speaking Required

ORNL Federal Credit Union; United States; On-site; USD 35,000 - 45,000; Full time

Job summary

ORNL Federal Credit Union is looking for an Interactive Agent based at their Corporate Headquarters in Oak Ridge, TN. The role involves providing efficient service using an Interactive Teller Machine, handling financial transactions, and offering product information to members. Candidates should have experience in cash handling and customer service, with a preference for bilingual applicants. A High School Diploma is required, with an associate's degree being preferred. This is a full-time, on-site position with a deadline to apply by April 30, 2026.

Qualifications

• Six months or more of cash handling and/or customer service experience is required.
• Six months or more of Teller experience is preferred.

Responsibilities

• Provide professional service to members via video screen.
• Handle deposits and loan payment transactions.
• Educate members on bank products and services.
• Serve as ITM Ambassador to assist new members.
• Perform other related duties as assigned.

Skills

Cash handling experience

Customer service experience

Bilingual/Spanish speaking

Proficiency in Microsoft 365

Excellent written and verbal communication

Detail oriented

Multitasking

Education

High School Diploma or GED

Associate's degree in a business-related field

Job description

Job Category: Call Center Services

Requisition Number: INTER002694

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• Posted: April 16, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

This position is based at our Corporate Headquarters at 221 S Rutgers Avenue in Oak Ridge, TN 37830. The deadline to apply for this opportunity is April 30, 2026.

Role: Interactive Agents serves our members by performing financial transactions, maintaining accurate records and balance, and providing information through the use of an Interactive Teller Machine. This position will be responsible for running transactions for multiple branches that support the Interactive Teller Machine platform.

Essential Functions and Responsibilities:

• Provides efficient, professional & friendly service to members through a two-way audio and video screen. Handles deposits, transfer loan payment transactions, and provides information about current balances for all loan and deposit products. Responds to member inquiries about products and services, rates and options. Explains the use of various services and products to access and utilize accounts, including electronic banking, ATM, credit/debit cards, money orders, and cashier checks.
• Educates and makes recommendations of beneficial products and services to members.
• Serves as an ITM Ambassador by partnering with branches to greet, educate and assist new ITM members. Actively engages with members in person to share benefits of using the ITM such as extended hours, fast and convenient service. Shares member feedback with management in order to access future opportunities and enhancements.
• Performs other job related duties as assigned.

Experience: Six months or more of cash handling and/or customer service experience is required. Six months or more of Teller experience is preferred. Bilingual/Spanish speaking is required.

Education: High School Diploma or GED is required. An associate's degree in a business-related field is preferred.

Other skills required:

• Must be proficient with Microsoft 365.
• Excellent written and verbal communication skills required.
• Must be detail oriented with excellent organizational skills.
• Must possess mathematical ability to perform very basic math skills.
• Must be able to project a professional video presence.
• Must be able to multitask.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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