Intensive Refugee Case Manager

International Rescue Committee; Richmond (VA); Hybrid; USD 53,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

403b retirement plan with matching

Job summary

The Intensive Case Management (ICM) Caseworker at the International Rescue Committee addresses barriers to safety and wellness for vulnerable refugees and ORR-eligible populations.

The role delivers strengths-based, client-centered case management for single-headed households, DV/GBV survivors, older refugees, youth, and clients with health or disability needs, coordinating services to meet individual goals.

Qualifications

• Fluent in English required, both spoken and written; proficiency in languages spoken by client group preferred.
• Bachelor’s degree in social work, public health, or related field preferred.
• 1–2 years of case management experience with similar populations and/or client needs required.

Responsibilities

• Determine client eligibility for ICM programming and conduct intake assessments, review program expectations, outcomes, and confidentiality with each potential client.
• Develop SMART self-sufficiency plans for each client in the ICM program.
• Evaluate client progress every six months and adjust plans as needed.
• Assist clients in navigating healthcare and social service systems, including benefits applications and appointments.
• Conduct community outreach and maintain a network of service providers.

Skills

Fluent English

Relationship building

Diplomacy

Multicultural communication

Problem-solving

Attention to detail

Education

Bachelor’s degree in social work/public health/related field

Tools

Microsoft Office

Job description

The Intensive Case Management (ICM) Caseworker at the International Rescue Committee addresses barriers to safety and wellness for vulnerable refugees and ORR-eligible populations.

The role delivers strengths-based, client-centered case management for single-headed households, DV/GBV survivors, older refugees, youth, and clients with health or disability needs, coordinating services to meet individual goals.