Refugee Services Caseworker – Trauma-Informed Support

International Rescue Committee; Phoenix (AZ); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance starting at $163/mo

Dental starting at $6.50/mo

Vision starting at $5/mo

Flexible spending accounts

Job summary

The International Rescue Committee (IRC) is seeking a Caseworker in Phoenix to provide trauma-informed, client-centered case management for refugees and ORR-eligible immigrants. You will develop self-sufficiency plans, connect households to essential resources, and collaborate with partners to ensure timely access to housing, healthcare, employment, and benefits.

Minimum 2 years of relevant experience and a Bachelor's degree in Social Work or related field are preferred.

Qualifications

• Bachelor's degree in Social Work or related field strongly preferred; comparable work experience may be substituted.
• Minimum 2 years of case management experience in a social services environment.
• Proficiency in English required; bilingual ability preferred.

Responsibilities

• Conduct intakes and needs assessments to identify strengths, barriers, and goals for enrolled clients.
• Develop Family Self-Sufficiency Plans (FSSPs) and Individual Employability Plans (IEPs) with clients, ensuring alignment with program and donor requirements.
• Provide trauma-informed case management services, including direct support, referrals, and advocacy with service providers.
• Coordinate access to housing, benefits, healthcare, education, and employment services.
• Monitor client progress toward goals, adjusting plans as needed, and ensure documentation is timely and accurate in case files and data systems.
• Maintain strong relationships with community partners and service providers to expand available resources for clients.
• Participate in case conferences, team meetings, and trainings to promote quality service delivery and professional development.
• Follow all IRC policies and procedures, including safeguarding, data protection, and confidentiality protocols.

Skills

Organizational skills

Cross-cultural teamwork

Problem-solving

MS Office proficiency

Verbal and written communication

Education

Bachelor's degree in Social Work or related field

Tools

Microsoft Word

Microsoft Excel

Outlook

Teams

Job description

The International Rescue Committee (IRC) is seeking a Caseworker in Phoenix to provide trauma-informed, client-centered case management for refugees and ORR-eligible immigrants. You will develop self-sufficiency plans, connect households to essential resources, and collaborate with partners to ensure timely access to housing, healthcare, employment, and benefits.

Minimum 2 years of relevant experience and a Bachelor's degree in Social Work or related field are preferred.