Intelligence Operations Program Manager

TKC Holdings, Inc.; Birmingham (AL); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

PTO

Tuition Reimbursement

Paid Training

Career Advancement

Life Insurance

AD&D Coverage

Disability Insurance

Job summary

TKC Holdings, Inc. seeks an Intelligence Operations Program Manager to oversee intelligence support operations and supervise contract personnel for the Alabama Department of Corrections. You will ensure operational effectiveness, reporting accuracy, staff development, and continuous improvement of intelligence capabilities.

The role is based at the ADOC Training Center in Birmingham, AL. You will coordinate with the ADOC leadership, manage ITS monitoring, develop training materials, and deliver

Qualifications

• Bachelor's degree in Criminal Justice, Intelligence Studies, Information Technology, Cybersecurity, Public Administration, or related field.
• Experience managing intelligence, investigations, corrections, law enforcement, cybersecurity, or technical operations programs.
• Demonstrated supervisory and personnel management experience.
• Strong analytical, reporting, and project management skills.
• Experience developing and delivering professional training programs.
• Excellent written and verbal communication skills.
• Experience supporting correctional, law enforcement, public safety, or government organizations.
• Knowledge of digital forensics, intelligence analysis, and investigative technologies.
• Familiarity with intelligence monitoring systems and data analytics platforms.
• PM/Intelligence/cybersecurity/forensic certifications are preferred.

Responsibilities

• Oversee intelligence operations program and supervise supplier-provided personnel.
• Lead recruitment, interviewing, hiring, onboarding, and performance management for contract personnel.
• Coordinate corrective actions with ADOC leadership.
• Manage day-to-day intelligence support functions and ensure objectives are met.
• Coordinate with ADOC Intelligence Director on shared control of the Forensics Laboratory.
• Prepare and deliver weekly and monthly intelligence reports.
• Develop executive-level reporting metrics and dashboards.
• Maintain quality control for intelligence reporting and data analysis deliverables.
• Provide advanced training on ITS and related technologies.

Skills

Analytical skills

Reporting

Project management

Communication

Leadership

Training development

Education

Bachelor's degree (Criminal Justice, Intelligence Studies, IT, Cybersecurity, Public Admin)

Tools

Digital forensics

Intelligence analysis

Investigative technologies

Intelligence monitoring systems

Data analytics platforms

Job description

Wage Rate

$85,000-95,000/year

Overview

TKC Holdings, Inc—comprised of Trinity Services Group, Keefe Group, and Courtesy Products - is a mid-market respected leader in the corrections and hospitality industries for more than 40 years. With thousands of team members across the country, we continue a tradition of innovation, integrity, and success. TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member.

As a subsidiary of TKC Holdings, Inc. and Keefe Group,ICSolutions (ICS)has been a leading provider of innovative telecommunications products and exceptional customer service to correctional facilities across the nation.

Benefits

We care about our employees and offer benefits that support your health, finances, and career growth.

• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off (PTO)
• Tuition Reimbursement
• Paid Training
• Career Advancement Opportunities
• Life Insurance & AD&D Coverage
• Voluntary Benefits including Short-Term Disability, Long-Term Disability, Critical Illness, Accident Coverage, and more.

About This Position

The Intelligence Operations Program Manager is responsible for overseeing intelligence support operations, supervising supplier-provided personnel, and managing the execution of intelligence technology services in support of the Alabama Department of Corrections (ADOC). The position serves as a key liaison between supplier resources and ADOC leadership, ensuring operational effectiveness, accurate reporting, staff development, and continuous improvement of intelligence and forensic capabilities. The Program Manager shares operational oversight of the Forensics Laboratory with the ADOC Intelligence Director and is based at the ADOC Training Center in Birmingham, Alabama.

Essential Functions, Duties, and Responsibilities

• Program Leadership & Personnel Management
  • Directly supervise all supplier-provided personnel assigned to the intelligence operations program.
  • Lead recruiting, interviewing, hiring, onboarding, and performance management activities for contract personnel.
  • Coordinate and implement corrective actions, when necessary, with approval from ADOC leadership.
  • Ensure personnel adhere to organizational policies, security requirements, and operational standards.
• Intelligence Operations Management
  • Manage day-to-day intelligence support functions and ensure operational objectives are achieved.
  • Coordinate with the ADOC Intelligence Director to maintain shared operational control of the Forensics Laboratory.
  • Monitor intelligence activities and ensure compliance with established procedures and best practices.
  • Support strategic initiatives designed to enhance intelligence collection, analysis, and reporting capabilities.
• Reporting & Analytics
  • Prepare and deliver weekly and monthly intelligence reports.
  • Track intelligence activities, validate information, identify trends, and document best practices.
  • Develop executive-level reporting metrics and operational performance dashboards as required.
  • Communicate findings and recommendations to ADOC leadership.
• Technology Services & Monitoring Support
  • Process Intelligence Technology System (ITS) monitoring requests received from ADOC.
  • Ensure monitoring reports are accurate, complete, and delivered within established timelines.
  • Maintain quality control standards for intelligence reporting and data analysis deliverables.
  • Coordinate with technical teams to resolve issues impacting intelligence operations.
• Training & Development
  • Provide advanced training to ADOC personnel on Intelligence Technology Systems (ITS) and related technologies.
  • Develop training materials, standard operating procedures, and user guidance documentation.
  • Conduct workshops and hands-on instruction to improve operational effectiveness.
  • Assess training outcomes and recommend improvements to enhance staff proficiency.
• Forensics Laboratory Support
  • Assist in the implementation of changes, enhancements, and operational improvements within the Forensics Laboratory.
  • Coordinate laboratory updates and technology deployments as directed by ADOC leadership.
  • Support the development and maintenance of forensic processes, tools, and workflows.
  • Ensure laboratory operations align with intelligence and investigative objectives.
• Other duties as assigned.

What You'll Need

• Bachelor’s degree in Criminal Justice, Intelligence Studies, Information Technology, Cybersecurity, Public Administration, or a related field preferred.
• Experience managing intelligence, investigations, corrections, law enforcement, cybersecurity, or technical operations programs.
• Demonstrated supervisory and personnel management experience.
• Strong analytical, reporting, and project management skills.
• Experience developing and delivering professional training programs.
• Excellent written and verbal communication skills.
• Experience supporting correctional, law enforcement, public safety, or government organizations.
• Knowledge of digital forensics, intelligence analysis, and investigative technologies.
• Familiarity with intelligence monitoring systems and data analytics platforms.
• Project Management Professional (PMP), intelligence, cybersecurity, or forensic certifications are preferred.
• Reports to designated program leadership and collaborates closely with the ADOC Intelligence Director.
• Supervises all supplier-provided personnel assigned to the intelligence operations program.

EEO Statement

Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities.

We maintain a drug-free workplace.

A copy of our Privacy Policy and CA Employee Privacy Notice can be found here:https://tkcholdings.com/privacy-policy-108