Account Manager

TKC Holdings, Inc.; Montgomery (AL); In loco; USD 65.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company #

Paid Time Off (PTO)

Tuition Reimbursement

Paid Training

Career Advancement Opportunities

Life Insurance & AD&D Coverage

Voluntary Benefits including Short-/R-

Descrizione del lavoro

TKC Holdings, Inc. is seeking an Account Manager to work with the Director of Key Accounts and develop relationships with facility stakeholders to manage all correctional communications services.

You will monitor communications platforms across sites, coordinate repairs, and support training for staff. Travel to facilities will be required to ensure ongoing service and customer satisfaction.

Competenze

• High school diploma or GED or equivalent experience.
• 2–4 years related experience and/or training.
• Strong communication and organizational skills.
• Ability to respond to common inquiries/complaints.
• Ability to coordinate repairs and preventative maintenance at all facilities.
• Ability to travel.

Mansioni

• Monitor ICServices operations (phones, video visiting, tablets) at all sites to ensure equipment works.
• Coordinate physical equipment repairs and maintain supplies (tablets, earbuds, printers).
• Review IC Enforcer and ATG Score platforms for software issues and custody accounts.
• Assist in virtual training for facility staff on phones, video, and tablets.
• Prepare tablet equipment for staff and resident use ahead of distributions.
• Monitor circuits and create tickets with carriers when issues arise.
• Update Project Manager and Director of Accounts on major system disruptions.

Conoscenze

Strong communication skills

Organizational skills

Customer inquiry response

Repair coordination

Travel readiness

Formazione

High school diploma or GED

Descrizione del lavoro

Wage Rate

$65,000-85,000/year

Overview

TKC Holdings, Inc.—comprised of Trinity Services Group, Keefe Group, and Courtesy Products - is a mid-market respected leader in the corrections and hospitality industries for more than 40 years. With thousands of team members across the country, we continue a tradition of innovation, integrity, and success. TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member.

As a subsidiary of TKC Holdings, Inc. and Keefe Group,ICSolutions (ICS)has been a leading provider of innovative telecommunications products and exceptional customer service to correctional facilities across the nation.

Benefits

We care about our employees and offer benefits that support your health, finances, and career growth.

• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off (PTO)
• Tuition Reimbursement
• Paid Training
• Career Advancement Opportunities
• Life Insurance & AD&D Coverage
• Voluntary Benefits including Short-Term Disability, Long-Term Disability, Critical Illness, Accident Coverage, and more.

About This Position

The Account Manager works with the Director of Key Accounts to develop relationships with facility stakeholders in order to manage all of the correctional facilities communications services. An Account Manager is expected to promote a positive and ethical image to all customers and contacts. They are expected to know his/her customer’s needs and requirements as well as applying company services, product, and policies.Other duties as determined by the needs of the business.

As a program manager, the responsibilities include, but are not limited to:

• Monitoring the operations of ICServices at all sites (phones, video visiting and tablets) to ensure all equipment is working as expected, including tablet repair processes.
• Coordinating physical equipment repairs as needed, as well as maintaining the site’s levels of required supplies (tablets, earbuds, printer needs, etc).
• Reviewing IC Enforcer and ATG Score platforms for any software related problems, as well as individuals in custody account related issues.
• Assisting in virtual training for facility staff members in platform operations for phones, video and tablets.
• Working with sites in advance of tablet distributions in preparing all tablet equipment for staff and resident use.
• Monitoring circuits and creating tickets with the carriers when any issues arise.
• Apprising the Project Manager and Director of Accounts, of any major system disruptions affecting operating platforms.

What You'll Need

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Two to four years related experience and/or training.
• Strong communication and organizational skills
• Ability to respond to common inquiries / complaints from customers.
• Ability to coordinate repairs and preventative maintenance at all facilities
• Ability to travel

Core Competencies

• Must Have: Organized, Good communication skills, time management,
• Like to have: PMP Certification, Corrections experience, self-starter

EEO Statement

Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities.

We maintain a drug-free workplace.

A copy of our Privacy Policy and CA Employee Privacy Notice can be found here:https://tkcholdings.com/privacy-policy-108