Implementation Analyst - Technical Services

TKC Holdings, Inc.; Edison (NJ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Tuition reimbursement

Paid training

Career advancement

Life insurance

Voluntary benefits

Job summary

TKC Holdings, Inc. seeks an Implementation Analyst to learn Keefe proprietary software and deploy cloud and hosted applications for customers in corrections and hospitality.

You will manage projects through their full lifecycle, configure systems, validate client setups, and deliver remote training. This role involves extensive customer interaction, travel up to 75%, and coordination with vendors to install hardware and software at customer sites.

Qualifications

• Minimum 6–12 months experience as a Keefe Group IT Support Analyst or equivalent
• Pro-active self-starter able to work with people at all levels inside and outside the Keefe Group and correctional facilities
• Ability to work in a correctional environment
• Excellent oral and written communication skills
• Willingness to travel up to 75% with valid driver's license
• Knowledge of IBM DB2 and Windows Server versions preferred
• Proficient with Word, Excel, Visio and pivot tables

Responsibilities

• Execute and deploy customer project work plans and transition plans
• Configure hardware, software, and interfaces on Keefe Group hardware for deployment at customer sites
• Upgrade and maintain Keefe Group systems deployed to customer sites and regional distribution centers
• Prioritize and manage multiple complex projects within time, technical, and resource constraints
• Develop training session plans to teach Keefe Group software and technologies to users
• Provide training to Keefe Group customers nationwide and to operations staff on new technologies
• Configure and execute systems integration projects based on customer needs from initiation to completion
• Document all service, training, configuration, and upgrade activities
• Provide escalation assistance to the support team for deployments
• Coordinate onsite vendor work and installations at customer locations

Skills

IT support

Communication

Analytical thinking

Project management

Travel willingness

Driver's license

Education

Associate's degree or equivalent

Tools

IBM DB2

Windows Server

Microsoft Word

Microsoft Excel

Microsoft Visio

Pivot Tables

Job description

Overview

TKC Holdings, Inc.—comprised of Trinity Services Group, Keefe Group, and Courtesy Products - is a mid market respected leader in the corrections and hospitality industries for more than 40 years. With thousands of team members across the country, we continue a tradition of innovation, integrity, and success. TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member.

TKC Holdings, Inc.—comprised of Trinity Services Group, Keefe Group, and Courtesy Products - is a mid market respected leader in the corrections and hospitality industries for more than 40 years. With thousands of team members across the country, we continue a tradition of innovation, integrity, and success. TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member.

About This Position

Implementation Analysts learn Keefe proprietary software applications and work with a range of different teams and project managers to implement, deploy, and train customers on a combination of cloud and hosted legacy applications. Successful deployments are accomplished by managing the projects tasks throughout the entire project life cycle. During the course of assigned projects, Implementation analysts configure applications, validate custom client setups, provide remote training, work with external vendor integrations, and travel onsite to customer locations. The Implementation Analyst position involves extensive customer interaction and execution of deliverable tasks, following information gathering, analysis, and mapping of the client’s workflow and processes.

Travel up to 75% of the time

Essential Functions, Duties, And Responsibilities

• Execute and deploy customer project work plans and transition plans.
• Hands on configuration of various software / technologies / services / interfaces on Keefe Group hardware for delivery and deployment at customer sites.
• Execute hardware, software, and new technology upgrades and maintenance of Keefe Group systems deployed to customer sites and regional distribution centers.
• Prioritize and manage multiple complex projects within time, technical, and resource constraints.
• Develop training session plans that are designed to enrich the knowledge and understanding of the Keefe Group proprietary software and technologies to specific end user audiences.
• Execute varying levels of training to Keefe Group customers at customer facilities nationwide on the use of Keefe Group systems products.
• Execute training to Keefe Group operations staff when new technologies and/or upgrades are introduced.
• Configure and execute systems integration projects based on varying customer needs from initiation to completion.
• Document all service, training, configuration, and upgrade activities.
• Provide escalation help to the support team concerning customer project deployments involving new and existing software / hardware technologies.
• Provide advanced problem solving, troubleshooting, and system consultation as needed to customers.
• Provide recommended accounting guidelines within the Keefe Group proprietary financial software along with assistance in customer financial reconciliation / balancing.
• Provide solutions and input on project problems and challenges.
• Direct the work of our onsite vendors relating to the installation of our hardware.
• Other duties as determined by the needs of the business.

This role may involve the need to enter a correctional facility. That facility may require additional screens before allowing you to enter the premises. Your continued employment is contingent on passing these requirements.

What You'll Need

• Six to twelve months minimum experience as a Keefe Group IT Support Analyst; or an Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience
• Pro-active self-starter who can work well with people at all levels both inside and outside of the Keefe Group Organization and the correctional facility in a professional manner
• Ability to work in a correctional environment
• Strong oral and written communication skills supporting a required ability to articulate clear ideas and strategies
• Excellent presentation skills and comfort in leading groups
• Strong analytical, problem solving/troubleshooting, and project management skills
• Knowledge of IBM DB2 database software and various versions of Windows Server Operating Systems preferred
• Computer literacy to include advanced capabilities in tools such as Microsoft Word, Excel, Visio, Pivot Tables, and other web-based applications
• Ability to travel on business as required
• Valid driver's license

Benefits

• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off (PTO)
• Tuition Reimbursement
• Paid Training
• Career Advancement Opportunities
• Life Insurance & AD&DD Coverage
• Voluntary Benefits including Short-Term Disability, Long-Term Disability, Critical Illness, Accident Coverage, and more.

EEO Statement

Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities.

We maintain a drug-free workplace.

A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108