Integration Support Specialist — AI-Driven, Hybrid Role

Restaurant365; Irvine, San Francisco, Austin, Denver (CA, CA, TX, CO); Hybrid; USD 33,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

401k + matching

Equity option grant

Unlimited PTO

Wellness initiatives

Job summary

Restaurant365 is seeking a Support Specialist, Integration to help customers with R365 non-POS integrations, payroll, bank connections, and vendor invoice handling. You’ll engage via tickets, chats, and calls to troubleshoot and deliver solutions.

You’ll identify issues, document defects, mentor new teammates, and explore AI-assisted automation to improve workflows. A bachelor’s in business/finance preferred and strong Excel/communication skills will help you succeed in a hybrid, on-site

Qualifications

• High attention to detail and accuracy in tasks.
• Strong Excel skills and comfort with data.
• Curious about AI, with good judgment to verify outputs.
• Flexible and adaptable to client and team needs.
• Solution‑oriented mindset and composure under pressure.
• Effective written and verbal communication.
• Technical aptitude with cross‑platform communication.
• Passion for helping people get the most from technology.

Responsibilities

• Prompt customers for information to troubleshoot reports.
• Identify solutions and deliver them to customers.
• Explain non-POS integrations features and usage.
• Route issues to appropriate teams.
• Diagnose defects and elevate to management when needed.
• Participate in live chats and manage ticket queues.
• Mentor new team members on request.
• Support rollout of new non-POS integrations.
• Identify automation opportunities and optimize processes with AI and tools.

Skills

Attention to detail

Excel knowledge

AI curiosity

Adaptability

Problem solving

Clear communication

Technical aptitude

People-focused support

Education

Bachelor’s degree in business/finance/accounting

Tools

Excel

Job description

Restaurant365 is seeking a Support Specialist, Integration to help customers with R365 non-POS integrations, payroll, bank connections, and vendor invoice handling. You’ll engage via tickets, chats, and calls to troubleshoot and deliver solutions.

You’ll identify issues, document defects, mentor new teammates, and explore AI-assisted automation to improve workflows. A bachelor’s in business/finance preferred and strong Excel/communication skills will help you succeed in a hybrid, on-site