Support Specialist, Accounting

Restaurant365; Irvine, San Francisco, Austin, Denver (CA, CA, TX, CO); Hybrid; USD 33,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

401k + matching

Equity option grant

Unlimited PTO

Wellness initiatives

Job summary

Restaurant365 is hiring a Support Specialist, Accounting to assist customers with R365 software accounting functions. The role involves troubleshooting, explaining accounting features, and routing issues to the correct teams. A strong accounting background and comfort with AI tools are valued.

The position is hybrid with on-site collaboration required two days per week. Competitive salary and benefits are offered, including medical coverage and 401k matching.

Qualifications

• Professional or academic accounting experience.
• High attention to detail.
• Excel knowledge.
• Curiosity and eagerness to use AI in daily work, backed by hands-on experience, a good sense of what generative AI can and cannot do, and the judgment to verify its outputs.
• Flexible and adaptable based on the needs of the client and internal team
• Solution oriented mindset with ability to articulate under pressure
• Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation
• Strong technical aptitude with experience communicating across multiple platforms
• A passion for helping people get the most out of technology

Responsibilities

• Troubleshoot customer reports and request info.
• Identify solutions and communicate them to customers.
• Explain R365 accounting functions to customers.
• Route non-accounting issues to appropriate teams.
• Document software defects and escalate to Accounting Support Lead/Manager.
• Participate in live chats and screen shares.
• Manage personal queue of support tickets.
• Identify gaps in self-help documentation.
• Train and mentor new team members.
• Find opportunities to automate and improve with AI and other tools.

Skills

Accounting experience

Attention to detail

Communication skills

AI in daily work

Flexibility and adaptability

Problem solving under pressure

Technical aptitude

Team collaboration

Customer-centric mindset

Education

Bachelor’s degree in business/finance/accounting

Restaurant industry experience

General business principles understanding

Support role experience

Tools

Excel

Job description

Restaurant365 is transforming how restaurants run their businesses. Today, we help more than 50,000 restaurant locations manage their finances, operations, and people. As AI changes what's possible, we're reimagining how restaurant back offices operate—automating routine work, helping teams make better decisions, and giving restaurant leaders more time to focus on growing their businesses.

We're transforming how we work, too. AI is changing how we build products, solve problems, and deliver results for our customers. We're embracing new ways of working, moving faster, and creating opportunities for our people to make a greater impact.

At Restaurant365, our culture is built on ownership, collaboration, and continuous improvement. We believe in challenging ourselves, learning every day, and working together to achieve great results. We're looking for people who are curious, take initiative, and want to grow while helping shape the future of an industry.

The Support Specialist, Accounting is responsible for helping R365 customers with all R365 software accounting functions. This position manages pertinent customer communications through tickets, live chats, and phone calls.

Responsibilities

• Prompt customers for information necessary to troubleshoot problem reports
• Identify solutions to problem reports and deliver them to customers
• Help customers understand R365 software accounting functions
• Route non-accounting customer issues to appropriate teams and team members
• Diagnose and document software defects and elevate them to Accounting Support Lead or Manager
• Participate in live chats
• Coordinate and facilitate live screen shares with customers
• Manage personal queue of customer tickets
• Identify gaps in company self-help documentation
• Train and mentor new team members at the request of Support management
• Find opportunities to automate and improve how work gets done across your role with approved AI and other tools, choosing the right tool for each task, refining your prompts, and reviewing outputs for quality and time saved.
• Other duties as assigned.

Qualifications

• Professional and / or academic accounting experience
• High attention to detail
• Excel knowledge
• Curiosity and eagerness to use AI in your daily work, backed by hands‑on experience, a good sense of what generative AI can and cannot do, and the judgment to verify its outputs.
• Flexible and adaptable based on the needs of the client and internal team
• Solution oriented mindset with ability to articulate under pressure
• Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation
• Strong technical aptitude with experience communicating across multiple platforms
• A passion for helping people get the most out of technology

PREFERRED QUALIFICATIONS

• Bachelor’s degree with emphasis in business and / or finance and / or accounting preferred
• Restaurant Industry Experience
• Strong understanding of general business principles
• Previous experience in a Support Role

R365 Team Member Benefits & Compensation

• This position has a salary range of $24.04 - $33.65 hourly range.
• The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives

This role is hybrid, balancing flexibility with the value of in‑person collaboration. To support connection, partnership, and team effectiveness, employees are expected to work onsite each Tuesday and Wednesday.

$24.04 - $33.65 an hour

Internal Employees - R365 is committed to growing talent from within. If you see a role that excites you and you meet the qualifications, we encourage you to apply -regardless of your current location or work arrangement. Reach out to your People Business Partner if you have questions.

DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.