Integration Support Manager

Emerging Travel Group; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Remote work option

Professional development programs

Corporate English courses

External training support

Hotel/travel discounts

MyTime Day Off

Job summary

Emerging Travel Group seeks an Integration Support Manager to ensure the Altbook feature runs smoothly, monitoring booking success and collaborating with suppliers to resolve issues.

You will help with integrations, troubleshoot problems, write technical docs, and coordinate with developers and English-speaking partners. Remote work is available, with a focus on travel tech support.

Qualifications

• Experience reading and writing technical documentation.
• Proficient with API concepts and troubleshooting.
• Strong English communication with vendors.

Responsibilities

• Support client integrations and help resolve technical issues.
• Communicate with vendors to investigate and resolve integration issues.
• Create and manage technical tasks for developers.
• Write and maintain technical documentation.

Skills

API fundamentals

Postman

Technical writing

English (B2+)

Monitoring systems

Log analysis

Vendor communication

Documentation

Tools

Postman

Job description

We are looking for an Integration Support Manager to join the Supplier Support team. The main responsibility is to ensure the Altbook feature runs smoothly and performs well. This includes monitoring booking success rates, identifying supplier issues, and working with suppliers to resolve technical problems and restore access when needed.

Key Responsibilities

• Support client integrations and help resolve technical issues.
• Communicate with vendors to investigate and resolve integration-related issues.
• Create and manage technical tasks for developers.
• Write and maintain technical documentation.

• Experience working with logs and troubleshooting technical issues.
• Experience working with monitoring systems.
• Understanding of API principles and how APIs work.
• Experience using Postman.
• Ability to read and write technical documentation.
• Strong communication skills and the ability to work with English-speaking vendors, both verbally and in writing.
• English proficiency: Upper-Intermediate (B2) or higher, with the ability to communicate confidently with English-speaking vendors both verbally and in writing.

Nicetohave

• Experience in technical support within the travel tech industry.

• Opportunity to work remotely.
• Ambitious and supportive team who love what they do, appreciate each other, and grow together.
• Internal programs for adaptation and training, development of soft skills, and leadership abilities.
• Partial compensation for participating in external training and conferences.
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
• Corporate prices on hotels and travel services.
• MyTime Day Off - an extra non-working day without loss of compensation.

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