Integration Orchestration Specialist for API & Marketplace

Foundation Software; Strongsville (OH); On-site; USD 85,000 - 120,000; Full time

Job summary

Foundation Software seeks a Technical Analyst for Integration & Marketplace Services to drive end-to-end third-party integrations via public APIs and iPaaS. You will coordinate cross-functional teams, manage requirements, and ensure secure, scalable deployments.

The role emphasizes governance, process orchestration, and strong collaboration with engineering, security, and partners to land production-ready integrations and maintain ongoing operational support.

Qualifications

• 5+ years of experience in technical coordination, business/technical analysis, technical program or project coordination, or integration delivery roles.
• Experience coordinating work across software engineering teams, vendors, and business stakeholders.
• Experience supporting or coordinating integrations involving APIs, middleware, or iPaaS platforms.
• Experience managing external partner or vendor relationships in a technical context.
• Strong experience gathering, documenting, and communicating technical and business requirements.

Responsibilities

• Serve as the front door for new integration requests from third-party vendors and partners seeking to integrate via the public API or iPaaS.
• Gather and document the business context, use case, data needs, and technical scope of each request.
• Qualify requests for completeness and readiness before engaging internal technical resources.
• Maintain a transparent pipeline of integration requests, including status, priority, and next steps.
• Set expectations with requesting partners on process, timelines, and requirements.
• Coordinate the evaluation of integration and development requests by engaging the appropriate technical personnel for reviews and feasibility analysis.
• Schedule and facilitate technical review sessions; capture findings, risks, open questions, and decisions.
• Ensure vetting covers security, compliance, data governance, and operational supportability requirements.
• Consolidate technical input into clear recommendations to support approval or rejection decisions.
• Communicate outcomes and any required changes back to requesting vendors and partners.
• Coordinate the development process for approved integrations across internal teams and external vendor teams.
• Develop and track delivery plans, milestones, dependencies, and blockers; elevate risks early.
• Pull in technical resources as needed for design reviews, code/configuration reviews, and testing support.
• Coordinate testing, validation, certification, and user acceptance activities prior to release.
• Manage release readiness and go-live coordination, including cutover planning and stakeholder communication.
• Ensure documentation (integration specifications, runbooks, support procedures) is completed before launch.
• Serve as the primary point of contact for third-party vendors and partners throughout the integration lifecycle.
• Guide partners through onboarding, technical requirements, and certification processes.
• Coordinate support requests, issue resolution, and escalations between partners and internal teams.
• Track partner engagement, delivery performance, and adherence to integration standards.
• Monitor the health, performance, and reliability of production integrations; ensure issues are detected and addressed promptly.
• Coordinate incident response for integration failures, pulling in engineering, infrastructure, vendor, and business stakeholders as needed.
• Track recurring issues, coordinate root cause investigations, and drive corrective actions to completion.
• Report on integration health, delivery throughput, and operational metrics to leadership.
• Identify and drive process improvements that reduce manual effort, recurring issues, and time-to-launch for new integrations.

Skills

REST APIs

iPaaS

API Management

Stakeholder Mgmt

Requirements Gathering

Documentation

Technical Coordination

Security Awareness

Tools

Jira

Azure DevOps

Postman

Swagger/OpenAPI

Job description

Foundation Software seeks a Technical Analyst for Integration & Marketplace Services to drive end-to-end third-party integrations via public APIs and iPaaS. You will coordinate cross-functional teams, manage requirements, and ensure secure, scalable deployments.

The role emphasizes governance, process orchestration, and strong collaboration with engineering, security, and partners to land production-ready integrations and maintain ongoing operational support.