Integration Consultant

TAP; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

TAP is seeking a Customer Integrations Specialist to guide merchants and partners through technical integrations and resolve payment product issues. You will blend customer support, requirements discovery, integration coordination, product training, and close collaboration with customer care, sales, and engineering teams.

You will respond to technical questions via live chat, email, and telephone; understand merchant needs; document processes; and deliver training on product features and

Qualifications

• At least two years of relevant experience in financial services, fintech, or a high-growth startup.
• Strong written and verbal English communication; Arabic is preferred.
• Ability to understand merchant and stakeholder needs, organize information, and ask useful follow-up questions.
• Sound problem-solving and prioritization skills, with the ability to deliver agreed work on time.
• Confidence participating in meetings, working within a team, and building productive internal relationships.
• A degree is preferred, though relevant practical experience is accepted.

Responsibilities

• Respond to technical questions through live chat, email, and telephone, and troubleshoot issues in online meetings.
• Understand merchant requirements and coordinate integration work with their development teams.
• Help resolve product, gateway, and merchant account issues, bringing in internal technical teams as needed.
• Create and maintain technical documentation, and deliver training on product features and updates.
• Coordinate product integrations across customer care, sales, and technical stakeholders.
• Scope integration projects, contribute to business cases, and work with engineers on product improvements.

Education

Degree preferred

Job description

Role overview

You will guide merchants and partners through technical integrations and help them resolve payment product issues. The work combines customer support, requirements discovery, integration coordination, product training, and close collaboration with customer care, sales, and engineering teams.

Responsibilities

• Respond to technical questions through live chat, email, and telephone, and troubleshoot issues in online meetings.
• Understand merchant requirements and coordinate integration work with their development teams.
• Help resolve product, gateway, and merchant account issues, bringing in internal technical teams as needed.
• Create and maintain technical documentation, and deliver training on product features and updates.
• Coordinate product integrations across customer care, sales, and technical stakeholders.
• Scope integration projects, contribute to business cases, and work with engineers on product improvements.

Requirements

• At least two years of relevant experience in financial services, fintech, or a high-growth startup.
• Strong written and verbal English communication; Arabic is preferred.
• Ability to understand merchant and stakeholder needs, organize information, and ask useful follow-up questions.
• Sound problem-solving and prioritization skills, with the ability to deliver agreed work on time.
• Confidence participating in meetings, working within a team, and building productive internal relationships.
• A degree is preferred, though relevant practical experience is accepted.

Nice to have

• Familiarity with payment products and the payment landscape across local, regional, and international markets.