Integrations Specialist, ISV Partnerships

Woodforest Acceptance Solutions; The Woodlands (TX); On-site; USD 110,000 - 140,000; Full time

Job summary

Woodforest Acceptance Solutions is seeking an Integration Specialist to serve as the primary technical contact for ISV partners integrating with WAS payment solutions. You will guide partners through discovery, development, testing, certification, go-live, and post-launch stabilization.

You will coordinate with Sales, Partnership Success, Product, Operations, Compliance, and other teams to deliver accurate, secure, and repeatable integrations, ensuring PCI and data-handling requirements are met.

Qualifications

• 3+ years of experience in technical integration, solutions engineering, implementation, or technical account management within payments, fintech, SaaS, or related field.
• Bachelor's degree in CS/IS or equivalent experience.

Responsibilities

• Lead technical discovery with ISV partners to understand software, merchant base, payment requirements, and technical environment and recommend the integration path.
• Manage each integration from kickoff through go-live with plans, timelines, milestones, dependencies, and status communications.
• Drive integrations toward timelines and reduce time from kickoff to first live transaction by addressing issues early.

Skills

REST APIs

JSON

Postman

Project coordination

Communication

Payments domain

Education

Bachelor's degree in computer science, information systems, or related field

Tools

Android payment SDKs

Job description

The Integration Specialist serves as the primary technical point of contact for ISV partners integrating with WAS payment solutions. This role guides partners through the full integration lifecycle, from technical discovery and development through testing, certification, go-live, and post-launch stabilization.

The Integration Specialist coordinates with the third-party vendors involved in each integration and works closely with Sales, Partnership Success, Product, Operations, Compliance, and other internal teams to deliver integrations that are accurate, secure, timely, and repeatable.

Key Responsibilities:

Partner Integration Delivery

• Lead technical discovery with ISV partners to understand their software, merchant base, payment requirements, and technical environment and recommend the appropriate integration path, including API, SDK, semi-integrated, app-to-app, or hosted solutions.
• Manage each integration from kickoff through go-live, including project plans, timelines, milestones, dependencies, and status communications to partners, third-party vendors, and internal stakeholders.
• Drive integrations toward agreed timelines and reduce the time from partner kickoff to first live transaction by identifying and addressing technical issues, dependencies, and potential delays early.
• Manage multiple concurrent partner integrations and maintain accurate, current project records in WAS's project management and CRM tools.

Testing and Certification

• Provision sandbox and test credentials and guide partners through end-to-end testing of authorizations, captures, voids, refunds, tokenization, settlement, and other applicable payment functionality.
• Coordinate certification of partner solutions across card-present devices and card-not-present gateways, including EMV and contactless acceptance where applicable.
• Validate that integrations meet WAS technical, security, and data-handling requirements before production release.
• Prepare partners thoroughly for certification to minimize rework and unnecessary certification cycles and support a smooth transition to production.

Technical Support and Troubleshooting

• Diagnose integration issues using API logs, request and response payloads, and device or gateway reporting.
• Coordinate and escalate technical issues with processors, gateways, payment application providers, device manufacturers, and other vendors as appropriate, and drive issues through resolution.
• Provide responsive technical guidance throughout the integration process to create a positive and effective partner integration experience.
• Provide post-launch support during the stabilization period and complete an effective handoff to the Partner Support team, including appropriate documentation and issue history.

Third-Party Vendor Coordination

• Serve as the day-to-day technical contact with third-party vendors supporting partner integrations, including processors, gateways, payment terminal manufacturers, payment application providers, and terminal management platforms.
• Coordinate vendor activities related to partner integrations, including device provisioning, application loading, certifications, credentials, and issue resolution, and hold vendors accountable to agreed timelines and deliverables.
• Track and escalate vendor issues and tickets and keep partners and internal teams informed of status, dependencies, and potential impact.
• Stay current on vendor product releases, firmware and API changes, and deprecations, and assess their potential effect on live and in-progress integrations.
• Provide input to the appropriate internal teams responsible for vendor oversight regarding vendor performance, recurring issues, and service levels.

Documentation and Enablement

• Maintain accurate and current integration guides, onboarding checklists, FAQs, developer portal content, and other technical resources necessary to support consistent and repeatable partner integrations.
• Ensure integration documentation is complete and sufficient to support partners and internal teams both during implementation and after launch.
• Deliver technical training and guidance to partner development and support teams and to internal WAS staff.
• Identify recurring integration issues and recommend practical improvements to integration processes, tools, technical resources, and documentation.

Cross-Functional Collaboration

• Support Sales and Partnership Success during pre-sale technical evaluations and partner qualification to help establish appropriate integration expectations and identify technical considerations early.
• Share partner feedback, technical needs, recurring integration challenges, and feature requests with Product to help inform product priorities and improvements.
• Work with Compliance and Risk to ensure integrations follow applicable PCI DSS, card network, and bank sponsorship requirements, routing interpretation and compliance questions to the appropriate subject-matter experts.
• Collaborate across Sales, Partnership Success, Product, Operations, Compliance, and external vendors to create an integration process that is efficient, consistent, and scalable as the partner portfolio grows.
• Working knowledge of REST APIs, JSON, webhooks, and API testing tools such as Postman.
• Understanding of the payment transaction lifecycle, including authorization, capture, settlement, refunds, and chargebacks.
• Familiarity with card-present and card-not-present environments, payment gateways, and payment terminals.
• Ability to troubleshoot technical integration issues and work effectively with internal teams, partners, and third-party technology providers to drive resolution.
• Ability to explain technical concepts clearly to both developers and non-technical stakeholders.
• Strong organization, project coordination, and follow-through with the ability to manage multiple integrations simultaneously.
• Experience with semi-integrated and app-to-app integrations, Android payment SDKs, and terminal management platforms.
• Experience with tokenization, ACH, and contactless or Tap to Phone acceptance.
• Working knowledge of PCI DSS, P2PE, and applicable card network requirements.
• Experience managing technical relationships with third-party payment vendors, including processors, gateways, payment application providers, or terminal manufacturers.
• Experience working within a bank-sponsored or otherwise regulated payments environment.

Minimum Qualifications/Experience:

• 3+ years of experience in technical integration, solutions engineering, implementation, or technical account management within payments, fintech, SaaS, or a closely related environment.
• Bachelor's degree in computer science, information systems, or a related field, or equivalent relevant experience.