Integration & Automation Architect

CDW; United States; On-site; USD 170,000 - 210,000; Full time

Job summary

CDW is seeking an Integration & Automation Architect to design and support the integration fabric and automation layer of the MyCDW platform. You will connect CDW Managed Services' ServiceNow environment with operational systems such as TAPR, SMTAP, and Platform Management, enabling AI-driven automation that scales operations.

You will establish governance, monitoring, and instrumentation for safe, observable, and increasingly agentic operations, define integration patterns, data contracts, and

Qualifications

• Deep expertise designing enterprise integration architectures with REST/SOAP, event-driven patterns, and iPaaS/middleware.
• Experience deploying automated workflows at scale and governance for AI-driven solutions.
• Bachelor’s degree in CS/IT or equivalent with 10+ years in IT/integration architecture.

Responsibilities

• Own end-to-end integration architecture for the MyCDW platform and oversee service delivery.
• Define integration patterns, data contracts, and security standards for scalable systems.
• Establish governance, monitoring, and instrumentation for safe, observable AI-enabled ops.
• Architect AI-driven and rule-based automation to reduce manual effort and scale delivery.
• Collaborate with stakeholders to ensure alignment with platform strategy and cost targets.
• Evaluate platforms, run PoCs, and create prototypes to translate strategy into reality.

Skills

REST APIs

SOAP APIs

Event-driven design

iPaaS

ETL

Webhook/Streaming

ServiceNow

Automation frameworks

AI governance

Education

Bachelor's degree in Computer Science or Information Technology

Tools

ServiceNow

Job description

The Integration & Automation Architect is responsible for designing and supporting the implementation of the integration fabric and automation layer of the MyCDW platform - the connective tissue that links CDW Managed Services' unified ServiceNow environment with operational systems such as TAPR, SMTAP, and Platform Management, and the AI-driven automation that allows Managed Services to scale operations without scaling team size. This role ensures that integration and automation architecture aligns with the organization's business strategy and goals, and establishes the governance, monitoring, and instrumentation required for safe, observable, and increasingly agentic operations.

What you will do

• Own the end-to-end integration architecture of the MyCDW platform: design, prioritize, and oversee delivery of the ServiceNow to TAPR / SMTAP / Platform Management integrations captured in the Integration & Automation Register.
• Define integration patterns, API and event-driven standards, middleware/iPaaS approach, and data-exchange contracts that are scalable, reliable, and secure.
• Establish and enforce the Managed Services ServiceNow Customer and Partner Integrations Policy and related governance for all data in motion.
• Architect the agentic harness - the governance, guardrails, monitoring, and instrumentation that allow AI agents to operate safely across the platform and connected systems - so the team can scale delivery without scaling headcount.
• Implement AI-based and rule-based automation, predictive analytics, and automated workflows using industry-standard tools and frameworks to reduce manual effort.
• Design integrations and automations with a focus on performance, resilience, and observability so they handle increased workloads and are optimized for speed and resource efficiency.
• Ensure integration and automation solutions meet security and compliance requirements, including PCI DSS and SOC 2, in partnership with the Identity & Access Management Architect.
• Evaluate integration, automation, and agentic/AI platforms and frameworks to determine their suitability, including benchmarking and conducting proof-of-concept projects.
• Create prototypes to ensure the strategic vision translates into reality, and fail fast when approaches do not hold.
• Partner with the Principal Applications Architect to ensure integration and automation designs align to the platform's target-state architecture.
• Establish and enforce integration coding standards, reusable patterns, and architectural guidelines for engineering teams to ensure consistency and maintainability.
• Effectively communicate and collaborate with development, engineering, security, and product stakeholders to ensure the integration and automation vision is understood and implemented.
• Create and maintain documentation, including the integration register, automation runbooks, architecture diagrams, design decisions, and technical specifications.
• Resolve complex integration and automation issues and challenges that arise during development and deployment, providing guidance and solutions.
• Balance technical requirements with budget constraints to make cost-effective decisions in technology selection and design.
• Interact with integration, automation, and AI technology vendors, negotiate contracts, and manage relationships to ensure the organization gets the best value.
• Anticipate and keep up with emerging automation and agentic-AI trends to recommend innovative solutions that give the organization a competitive edge.
• Ensure quality by establishing quality assurance processes, testing procedures, and monitoring tools for integrations and automated workflows.

What we expect of you

• Bachelor's degree in Computer Science, Information Technology, or related field and 10 years' experience in IT, including software/integration development and systems architecture, OR 14 years' experience in IT, integration development, and systems architecture.
• Deep, hands-on expertise designing enterprise integration architectures - REST/SOAP APIs, event-driven and message-based patterns, iPaaS/middleware, ETL, and webhook/streaming integrations - ideally centered on ServiceNow.
• Strong knowledge of automation tools and frameworks, with experience deploying automated workflows and orchestration at scale.
• Expertise in Artificial Intelligence principles and applications, including designing AI-driven, machine-learning, and agentic automation solutions, and the governance, monitoring, and instrumentation needed to operate them safely.
• Passionate about technology with deep knowledge of the technologies, platforms, and frameworks relevant to integrating globally scaled managed-services platforms.
• Ability to develop and implement integration and automation strategies that support organizational objectives.
• Experience leading teams, collaborating with stakeholders across departments, and influencing decision-making at a strategic level.
• Demonstrated ability to drive digital transformation initiatives