Integrated Services Manager, Leominster

Clinical and Support Options, Inc; Leominster (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Clinical & Support Options, Inc. is seeking an Integrated Services Manager for its Leominster clinic. The role ensures full integration of CSO services for each client, from intake to appropriate referrals and coordination across programs.

You will conduct assessments, verify insurance, triage crises, and collaborate with staff to support client journeys and transitions to CSO programs. Strong clinical background and license are preferred for success.

Qualifications

• Independent clinical license (preferred).
• Previous experience in behavioral health (preferred).
• Clinical Master's degree is required or preferred for this role.

Responsibilities

• Conduct intake assessments for all service calls, including walk-ins, from referrals and consumers in all CSO programs.
• Collect and enter demographic and insurance information and verify insurance.
• Determine level of urgency: routine or crisis, and triage appropriately.
• Make internal agency and program referrals for clients, maintaining knowledge of CSO programs and referral sources.
• Follow CSO intake procedures and preliminarily assess client need; schedule related assessments.
• Collaborate with clinical staff on service requests and coordinate transitions between programs.
• Perform Bridge Consults on an outreach basis for clients discharged from hospital or other settings.
• Stay informed about payor requirements and managed care plans; address questions about treatment and benefits.

Skills

Behavioral health experience

Driver's license

Clinical license (preferred)

Education

Clinical Master's degree

Job description

CSO is looking for an Integrated Services Manager for our clinic in Leominster.

This Clinician will be part of our management team and assist clients in their journey in connecting to supports and services that best match their unique needs. This role is responsible for ensuring full integration of CSO services for individual clients, including conducting initial intake assessments and triaging appropriately.

You Will:

• Conduct intake assessments for all service calls (including walk-ins) from referrals and consumers in all programs, including Outpatient, Family Support and Crisis/Respite
• Collect and enter all demographic and insurance information and verify insurance
• Determine level of urgency: routine or crisis, and triage appropriately
• Make appropriate internal agency and program referrals for clients as needed, maintaining an in-depth knowledge of all CSO programs and referral sources
• Follow all CSO intake procedures and preliminary assessment of client need
• Schedule family assessment or other program appointments as appropriate
• Collaborate with other clinical/program staff as needed on service requests
• Perform Bridge Consults on an outreach basis for clients being discharged from the hospital or other outreach setting as needed
• Conduct "transition" visits with clients in need of support prior to a scheduled CSO program visit
• Stay informed about payor requirements and managed care plans
• Handle inquiries about authorized treatment and benefit plans
• Discharge client-closed at intake
• Act as liaison between CSO and community agencies and groups as appropriate

Your Background:

Clinical Master's degree

• Independent clinical license (preferred)
• Previous experience in behavioral health (preferred)
• Valid driver's license and reliable transportation

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer:

• Competitive salaries
• full health and dental coverage
• free CEUs for in-house training
• ample paid time off
• a 403B retirement savings plan
• employee referral bonuses
• group rate supplemental insurances
• a premier employee assistance program
• personal cell phone plan discounts
• a flexible, supportive work environment fostering collaboration

Our Agency:

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO offers Training in: Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more.