Integrated Services Manager, Gardner

Clinical and Support Options, Inc; Gardner (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health and dental insurance

Generous paid time off

403(b) retirement plan

Free CEUs

Professional development opportunities

Flexible work environment

Job summary

Clinical & Support Options, Inc. is seeking an Integrated Services Manager for its Gardner clinic. This important role involves conducting intake assessments and triaging clients to the appropriate services based on unique needs.

The manager will work collaboratively with other clinical staff to ensure that clients receive comprehensive care and support. We welcome bilingual candidates and those with behavioral health experience to join our mission-driven team.

Qualifications

• Master's degree in a clinical field required.
• Independent clinical license preferred.
• Previous experience in behavioral health preferred.
• Valid driver's license and reliable transportation required.

Responsibilities

• Conduct intake assessments for service calls and walk-ins.
• Collect and verify demographic and insurance information.
• Determine level of urgency and triage appropriately.
• Make appropriate referrals for clients as needed.
• Follow intake procedures for clients.
• Schedule program appointments as necessary.
• Collaborate with clinical staff on service requests.
• Perform outreach for clients being discharged from hospitals.
• Conduct transition visits prior to program visits.
• Stay informed about payor requirements.
• Handle inquiries about treatment and benefit plans.
• Discharge clients from intake as necessary.
• Act as liaison with community agencies.

Skills

Behavioral health experience

Clinical assessment

Bilingual communication

Collaboration

Education

Clinical Master's degree

Job description

CSO is looking for an Integrated Services Manager for our clinic in Gardner.

This Clinician will be part of our management team and assist clients in their journey in connecting to supports and services that best match their unique needs. This role is responsible for ensuring full integration of CSO services for individual clients, including conducting initial intake assessments and triaging appropriately.

As an Integrated Services Manager:

You Will:

• Conduct intake assessments for all service calls (including walk-ins) from referrals and consumers in all programs, including Outpatient, Family Support and Crisis/Respite
• Collect and enter all demographic and insurance information and verify insurance
• Determine level of urgency: routine or crisis, and triage appropriately
• Make appropriate internal agency and program referrals for clients as needed, maintaining an in-depth knowledge of all CSO programs and referral sources
• Follow all CSO intake procedures and preliminary assessment of client need
• Schedule family assessment or other program appointments as appropriate
• Collaborate with other clinical/program staff as needed on service requests
• Perform Bridge Consults on an outreach basis for clients being discharged from the hospital or other outreach setting as needed
• Conduct "transition" visits with clients in need of support prior to a scheduled CSO program visit
• Stay informed about payor requirements and managed care plans
• Handle inquiries about authorized treatment and benefit plans
• Discharge client-closed at intake
• Act as liaison between CSO and community agencies and groups as appropriate

Your Background:

Clinical Master's degree

• Independent clinical license (preferred)
• Previous experience in behavioral health (preferred)
• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer

At CSO, we believe our employees are our greatest asset. We are committed to supporting your professional growth, well-being, and success through:

• Health and dental insurance
• Generous paid time off
• 403(b) retirement savings plan
• Free CEUs and ongoing professional development through in-house training
• Group-rate supplemental insurance options
• A flexible, supportive, and collaborative work environment

Why Join CSO?

For more than 50 years, Clinical & Support Options, Inc. (CSO) has been providing innovative, compassionate behavioral health services throughout Western Massachusetts. With locations across Springfield, Northampton, Greenfield, and surrounding communities, our multidisciplinary teams work together to make a meaningful difference in the lives of individuals and families.

When you join CSO, you become part of a mission-driven organization where collaboration, professional growth, and community partnerships are valued. We encourage our employees to bring their ideas, strengths, and unique perspectives to their work-and provide opportunities to learn, grow, and build a rewarding career along the way.

Come grow with us and make a difference in the communities we serve!

A Great Place to Work

CSO was named a Healthcare Industry Top Workplace, and has been recognized as the fastest-growing behavioral health agency in Western Massachusetts. Our commitment to our employees is reflected in our consistently strong internal employee satisfaction results, with more than 90% of CSO staff reporting that they would recommend CSO as a great place to work.

We invite you to learn more about CSO and discover what makes our organization a great place to build your career.

Professional Development

We are committed to helping our employees continue to learn and grow. CSO offers in-house training and professional development opportunities in areas such as:

Trauma-Informed Care - Motivational Interviewing - Mindfulness Skills - and more