Integrated Security Operations Manager

Jobtailor; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Concentric in San Francisco, CA is seeking an experienced Security Operations Supervisor to lead embedded staff, manage client relationships, and ensure delivery of protective services. This role includes executive protection guidance and on-site management across global operations.

You will develop protective protocols, mentor teams, and coordinate with HR and legal to maintain compliance, with travel up to 30% as required.

Qualifications

• 5+ years of supervisory experience.
• Bachelor’s degree or equivalent industry experience.
• 10+ years in protective security or related field.
• Ability to travel up to 30%.
• Legal eligibility to work without visa sponsorship.

Responsibilities

• Manage embedded security staff lifecycle from onboarding to offboarding.
• Oversee client relationships and delivery of protective services.
• Coordinate with HR, legal, and operations to ensure policy compliance.
• Provide executive protection guidance and on-site management.
• Develop and implement protective protocols at organizational level.
• Monitor performance, conduct evaluations, and trigger improvement plans.
• Ensure security licenses are maintained for armed/unarmed work.

Skills

Supervisory experience

Professional judgment

Organizational skills

Problem solving

Communication skills

Interpersonal skills

Growth mindset

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

10+ years in protective security

Tools

Google Suite

Monday.com

Job description

Responsibilities

• Collaborate with the recruitment team to identify and place top‑tier embedded employees in client programs; assist in screening and selecting candidates to align with client requirements.
• Conduct regular check‑ins with embedded employees to assess job satisfaction, performance, and well‑being.
• Advocate for employee needs and escalated issues as necessary to HR or management.
• Provide guidance and mentorship to embedded employees in the intelligence and/or security fields, assisting them in resolving challenges and navigating issues that arise at the client site.
• Serve as the primary manager throughout the entire embedded employee lifecycle from onboarding to off‑boarding, including timesheet and expense report reviews, managing performance evaluations, and implementing performance improvement plans as needed.
• Serve as the primary relationship manager between Concentric and client managers, overseeing embedded employees.
• Collaborate with HR and other departments to ensure compliance with relevant policies, regulations, and legal requirements.
• Facilitate communication between employees, clients, and internal teams to maintain alignment on operations.
• Design, develop, and draft proposals, including budgets as needed.
• Find, vet, and train security resources that can deliver security services while meeting Concentric’s requirements.
• Provide in‑person management and direct Executive Protection support of complex security operations or protective details.
• Provide direct billable consultative and/or security services as requested to clients globally.
• Act as the business representative in the greater San Francisco, CA area for client requests and business development efforts.
• Manage Security Operations staff coordinator responsibilities.
• Oversee and develop GSOC operations and scheduling.
• Provide day‑to‑day administrative support; expense/account reconciliation, assistance with AP/AR functions, calendar management, project tracking and periodic updates to Security Operations management.
• Lead key internal team and organizational initiatives.
• Develop and implement internal policies, procedures, processes, and escalation protocols specific to the delivery of protective operations globally.
• Maintain excellent rapport and open lines of communication regarding client needs, requests for support, service issues, and deliverables.
• Ensure client deliverables are met across the full suite of security services.
• Proactively communicate with clients regarding identified risks to personnel, property, or reputation.
• Identify gaps in processes and resources, and develop methodologies to address these gaps as part of the larger Concentric strategy.
• Oversee quality control and training as needed for Concentric employees, embedded staff, and contracted security assets.
• Maintain a local Security License to provide armed and unarmed security work.

Requirements

• Must be able to legally work in the country where this position is located without visa sponsorship.
• 5+ years of supervisory experience.
• Excellent professional judgment and decision‑making skills.
• Excellent organizational and problem‑solving abilities with great attention to detail.
• Ability to handle sensitive employee and client matters with discretion and professionalism.
• Proficiency with Google Suite and Monday.com.
• Bachelor’s degree or equivalent industry experience.
• At least 10 years of experience in the protective security industry, law enforcement, or similar government service.
• Experience developing and delivering protective protocols and measures at the organizational level.
• Experience working with contract staff and employees to provide comprehensive protective services.
• Experience partnering with a cross‑functional team to deliver protective services.
• Exceptional communication and interpersonal skills.
• Proven ability to transfer knowledge and inspire a growth mindset.
• HR‑218 eligibility with active CCW (California mandatory, multi‑state accepted), or BSIS Armed Guard Card and CCW.
• This position requires the ability to travel up to 30% of the time.
• Maintain a local Security License to provide armed and unarmed security work (as a separate requirement for on‑site operations).