Integrated Hire: Account Manager – Client Services

Mosaec

Houston, Northern (TX, KY)

Hybrid

USD 28,000 - 39,000

Full time

14 days+

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Benefits offered by this job

Fully remote work

Flexible location

Advancement opportunities

Job summary

Integrated Hire (integratedhire.com) seeks an Account Manager - Client Services to onboard, support, and retain US-based clients in a fully remote role. You’ll own client issues, coordinate with recruitment and leadership, and ensure a smooth handover from sales to delivery.

The ideal candidate has at least five years in client-facing roles in the US, excellent English, and strong organizational skills. US business hours are required; remote candidates nationwide or abroad are welcome.

Qualifications

3+ years in client success, account management, operations, recruitment coordination, or a similar client-facing role.
Experience working with US-based clients or companies
Excellent written and verbal English communication skills
Strong organization and follow-through across multiple clients, tasks, and conversations
Comfortable leading client calls and handling difficult or sensitive conversations professionally
Strong judgment and problem-solving ability when dealing with unhappy clients, employee issues, or situations without an obvious answer
High attention to detail with documentation, scheduling, and process management
Proactive, dependable, and able to take ownership without needing constant reminders

Responsibilities

Take ownership of client issues and drive them through resolution
Manage situations involving employee performance, attendance, communication problems, client dissatisfaction, replacements, and other service issues
Communicate directly with clients to understand concerns, set expectations, and determine next steps
Coordinate with recruitment, leadership, and other team members to resolve problems quickly
Handle sensitive or difficult conversations professionally while maintaining strong client relationships
Lead or join onboarding calls after a new client signs and manage a smooth handover from sales to delivery
Confirm and document client requirements, expectations, and timelines for the internal team
Set the tone for a professional, organized client experience from day one
Serve as the main point of contact for clients through recruitment, placement, and beyond
Run regular check-ins and updates on search progress, interviews, and next steps
Answer client questions with clear guidance on process, documentation, and timelines
Stay proactive after hires are made by flagging concerns, risks, and expansion opportunities
Keep clients seeing Integrated Hire as a reliable long-term partner
Coordinate interview scheduling between clients, candidates, and recruiters
Monitor client interviews to ensure attendance
Jump in on scheduling, access, or technical issues in real time
Collect post-interview feedback and share it clearly with the team

Skills

Client management

Account management

US client experience

English communication

Organization

Problem solving

Scheduling

Onboarding

Tools

CRM

ATS

Project management tools

Job description

Headquarters: Houston, Texas

URL: https://integratedhire.com

Position: Account Manager - Client Services

Important: This role requires at least five years of firsthand experience living and working in the United States, polished and natural spoken and written English, and a strong understanding of US business culture and client expectations. Applicants who do not meet these requirements will not be considered.

Location: Fully Remote / Work From Anywhere
Schedule: US Central Time, Monday-Friday (Full-Time)
Compensation: $2,500-$3,500/month

Overview

Integrated Hire (integratedhire.com) helps small and mid-sized US businesses build high-performing remote teams by connecting them with experienced offshore professionals across administration, finance, customer service, marketing, operations, and more.

We're looking for a Client Services and Client Success Manager who is highly organized, responsive, and excellent at keeping clients happy. This is not primarily a sales role. The focus is on onboarding, client communication, follow-up, problem solving, and making sure the client experience stays smooth from the moment a client signs through the hiring process and beyond.

A significant part of this role involves stepping in when things do not go according to plan. You may be handling an unhappy client, employee performance or attendance concerns, communication breakdowns, or other unexpected issues. You'll take ownership, coordinate with the right people internally, and help drive each situation toward a resolution.

This role is best suited for someone who is calm under pressure, strong with follow-through, comfortable speaking with US-based clients, and able to manage many moving pieces without letting anything fall through the cracks.

We're open to experienced professionals based anywhere in the United States or abroad, provided they can consistently work US business hours and communicate naturally and confidently with US business owners.

Key Responsibilities

Client Issue Resolution & Problem Solving

Take ownership of client issues and drive them through resolution
Manage situations involving employee performance, attendance, communication problems, client dissatisfaction, replacements, and other service issues
Communicate directly with clients to understand concerns, set expectations, and determine next steps
Coordinate with recruitment, leadership, and other team members to resolve problems quickly
Handle sensitive or difficult conversations professionally while maintaining strong client relationships

Client Onboarding & Handover

Lead or join onboarding calls after a new client signs and manage a smooth handover from sales to delivery
Confirm and document client requirements, expectations, and timelines for the internal team
Set the tone for a professional, organized client experience from day one

Client Communication & Retention

Serve as the main point of contact for clients through recruitment, placement, and beyond
Run regular check-ins and updates on search progress, interviews, and next steps
Answer client questions with clear guidance on process, documentation, and timelines
Stay proactive after hires are made by flagging concerns, risks, and expansion opportunities
Keep clients seeing Integrated Hire as a reliable long-term partner

Interview & Recruitment Coordination

Coordinate interview scheduling between clients, candidates, and recruiters
Monitor client interviews to ensure attendance
Jump in on scheduling, access, or technical issues in real time
Collect post-interview feedback and share it clearly with the team

What We’re Looking For

Required

3+ years in client success, account management, operations, recruitment coordination, or a similar client-facing role
Experience working with US-based clients or companies
Excellent written and verbal English communication skills
Strong organization and follow-through across multiple clients, tasks, and conversations
Comfortable leading client calls and handling difficult or sensitive conversations professionally
Strong judgment and problem-solving ability when dealing with unhappy clients, employee issues, or situations without an obvious answer
High attention to detail with documentation, scheduling, and process management
Proactive, dependable, and able to take ownership without needing constant reminders

Preferred

Experience in staffing, HR, recruitment, outsourcing, BPO, or remote team management
Experience supporting SMB clients in the US
Familiarity with CRM, ATS, project management, or client communication tools
Experience coordinating interviews, onboarding, or service delivery processes
Experience handling client escalations, employee performance issues, or other high-touch problem resolution
Background in operations, executive support, or customer success

Why Join Us