Healthcare Engineering Technician Level I

NYC Health + Hospitals; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Lincoln Medical and Mental Health Center, part of NYC Health + Hospitals, is a premier acute care facility in the Bronx. The role supports repair, calibration and preventive maintenance of a wide range of clinical equipment, ensuring safe patient care and compliance with policies.

Under supervision, technicians troubleshoot, document service events, and collaborate with clinicians, IT, and facilities teams. Strong knowledge of hospital biomedical devices and EMR/PACS integration is preferred.

Qualifications

• Bachelor’s degree and 3 years' experience servicing a broad range of clinical/patient care equipment, devices, and network medical systems in hospital or healthcare settings.
• CBET certification with 3 years of relevant experience as described above.
• Associate’s degree with 5 years of related experience in biomedical tech.

Responsibilities

• Repair, calibration, maintenance of clinical equipment and systems; document service events.
• Perform preventive maintenance and safety testing on clinical devices.
• Troubleshoot equipment malfunctions and coordinate with clinicians and IT when needed.
• Maintain inventory and report equipment status and service histories.
• Respond to emergency service calls and perform related duties as assigned.

Skills

Biomedical equipment servicing

Troubleshooting

Documentation

Communication

Education

Bachelor's degree in Biomedical/Electrical Eng

CBET certification

Associate degree in related field

Tools

EMR systems

PACS

Networking knowledge

Job description

Marketing Statement

Lincoln Medical and Mental Health Center is one of New York City’s premier acute care hospitals. Located in Downtown Bronx, Lincoln is a teaching hospital renowned for its Centers of Excellence, and a recognized industry leader in the implementation of state-of-the art medical technology and best practices. Our team of highly trained and caring medical professionals is dedicated to providing the highest quality health care that is safe, compassionate, culturally competent and patient-centered. Comprehensive services are offered in three major primary care areas: Medicine, Pediatrics, and Women’s Health in addition to more than eighty (80) specialty services. At Lincoln, the safety and comfort of our patients is our number one priority.

Marketing Statement

Lincoln Medical and Mental Health Center is one of New York City’s premier acute care hospitals. Located in Downtown Bronx, Lincoln is a teaching hospital renowned for its Centers of Excellence, and a recognized industry leader in the implementation of state-of-the art medical technology and best practices. Our team of highly trained and caring medical professionals is dedicated to providing the highest quality health care that is safe, compassionate, culturally competent and patient-centered. Comprehensive services are offered in three major primary care areas: Medicine, Pediatrics, and Women’s Health in addition to more than eighty (80) specialty services. At Lincoln, the safety and comfort of our patients is our number one priority.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Duties & Responsibilities

Purpose of Position

Under supervision, is responsible for repair, calibration, maintenance and monitoring of clinical/patient care equipment technologies, devices, instruments and systems. Exhibits knowledge and understanding of the use of various clinical equipment, common clinical terminology, electro-mechanical systems and devices. Performs professional-level inventory assessment/audits and preventive/corrective maintenance of clinical equipment, documenting all service events in accordance with established departmental policies and procedures. Provides support both on-site and remotely to a health care setting or within an assigned area. Ensures optimal utilization of resources and compliance with applicable local, state, and federal rules and regulations. All personnel perform related work.

Under supervision, performs assigned duties related to repair, calibration, and maintenance of all types of general clinical equipment technologies, devices, instruments and systems used in the delivery of health care. Demonstrates proper use of tools and machinery required to complete repairs.

Example Of Typical Tasks

• Repairs, installs, maintains, calibrates and inspects a diverse range of general therapeutic and diagnostic biomedical instrumentation and equipment; troubleshoots basic computer issues (i.e. printer, display and other peripherals).
• Inspects, installs and performs preventive maintenance and electrical safety testing of general clinical equipment, devices and systems.
• Diagnoses and corrects system and equipment malfunctions and ensures appropriate personnel are kept informed of technical updates and equipment-related problems; maintains documentation on new equipment, inspections, and equipment repairs and failures.
• Researches and initiates orders for repair parts, working within established budget parameters.
• Reviews outcomes of preventive maintenance actions and makes recommendations to department staff concerning improvements.
• Ensures ongoing compliance and maintenance with NYC Health + Hospitals policies and procedures and other applicable external regulatory requirements.
• Participates in quality assurance/performance improvement (QA/PI) activities, programs, meetings, seminars and training, as required.
• Troubleshoots with Enterprise IT Services (EITS) to resolve networking issues with medical devices connected to the Electronic Medical Records (EMR) and Picture Archiving and Communication System (PACS).
• Effectively communicates in common clinical terms with clinicians and allied health professionals regarding the use and status of clinical equipment and devices.
• Provides education to other staff including clinical staff related to equipment operations and maintenance and technical integration of the device/system.
• Maintains a complete and accurate inventory of all medical equipment, devices, instrumentation, supplies and other relevant equipment and tools; performs periodic inspections of current inventory status, and makes recommendations regarding inventory.
• Documents all testing, maintenance, and repair work, according to departmental procedures. Assists in maintaining current database inventory of clinical equipment and service histories of equipment; prepares and submits other appropriate reports, as necessary.
• May be required, on an emergency basis, to respond to calls from clinical departments to evaluate and rectify operator complaints, issues, and concerns.
• Performs other related duties, as assigned.

Minimum Qualifications

For Assignment to Level I

• Bachelor’s degree from an accredited college or university in Biomedical Engineering, Electrical Engineering or a related discipline and three (3) years of experience servicing a broad range of clinical/patient care equipment, clinical devices, and network medical systems in a hospital, health care facility or military biomedical equipment training and experience; or
• Holds and maintains a Certified Biomedical Equipment Technician (CBET) certification issued by the Association for the Advancement of Medical Instrumentation (AAMI) Credentials Institute (ACI) or the International Certification Commission (ICC) and three (3) years of experience, as described in #1 above; or
• Associate’s degree from an accredited college or university in Biomedical Technology, Biomedical Engineering Technology, Electronics Engineering Technology or a related discipline and five (5) years of experience, as described in #1 above.

Department Preferences

• Someone with strong hands-on experience in general biomedical equipment and patient monitoring in an acute care hospital.
• Experience with imaging equipment (ultrasound ) would also be a plus.
• Someone who can troubleshoot independently, handle PMs and repairs is preferred