Integrated Disability Leave Spec Assc

W3R Consulting; Columbus, Northern (OH, KY); Hybrid; USD 40,000 - 55,000; Full time

Job summary

W3R Consulting in Columbus, Ohio, is seeking an Absence Management Administrative Specialist to initiate and manage absence-related database processes and document case activities in compliance with standards.

You will follow predefined workflows, communicate with employees by phone and email, prepare case notes, assist with troubleshooting, and maintain confidential records while supporting accounts payable tasks and voicemail management.

Qualifications

• Strong written and verbal communication skills; ability to communicate with all levels of the organization.
• Bachelor's degree in business administration, human resources management, industrial management, health care administration, psychology, or equivalent education and/or experience.

Responsibilities

• Follow pre-defined absence management case workflows within the absence management database to classify absence management cases for further work by Integrated Disability Specialists.
• Communicate with employee via phone and e-mail to obtain additional information regarding their absence request.
• Prepare absence case notes to document case activities in compliance with standard practices and regulations.
• Provide initial troubleshooting support for employees who are having difficulty in entering an absence management case into the database. Create absence management cases within the absence management database for supervisors or employees who may be unable to do so.
• Manage all Integrated Disability Recovery Center incoming and outgoing hard copy mail including case management communications prepared by Integrated Disability Specialists
• Work within client's Accounts Payable systems to process invoices from vendors, reimbursements issued to employees or membership dues.
• Monitor and respond to calls left on the Integrated Disability Recovery Center group voicemail and e-mail boxes.
• Maintain confidential employee records and personal identifiable information.

Skills

Communication skills

Education

Bachelor's degree in business administration, or related field

Tools

Microsoft Word

Excel

PowerPoint

Job description

Job Summary:

Initiates absence management database processes through utilization of integrated disability management protocols while providing department administrative support.

ESSENTIAL JOB FUNCTIONS AND TASKS:

• Follow pre-defined absence management case workflows within the absence management database to classify absence management cases for further work by Integrated Disability Specialists.
• Communicate with employee via phone and e-mail to obtain additional information regarding their absence request.
• Prepare absence case notes to document case activities in compliance with standard practices and regulations.
• Provide initial troubleshooting support for employees who are having difficulty in entering an absence management case into the database. Create absence management cases within the absence management database for supervisors or employees who may be unable to do so.
• Manage all Integrated Disability Recovery Center incoming and outgoing hard copy mail including case management communications prepared by Integrated Disability Specialists
• Work within client's Accounts Payable systems to process invoices from vendors, reimbursements issued to employees or membership dues.
• Monitor and respond to calls left on the Integrated Disability Recovery Center group voicemail and e-mail boxes.
• Maintain confidential employee records and personal identifiable information.

MINIMUM REQUIREMENTS:

• Education requirements are listed below: Bachelor's degree in business administration, human resources management, industrial management, health care administration, psychology, or equivalent education and/or experience.
• Work Experience requirement listed below: Experience in medical terminology, case management, or human resource management preferred but no prior work experience required.

OTHER REQUIREMENTS:

Physical demand level is Sedentary, and position is classified as onsite.

• Strong written and verbal communication skills. Must be able to effectively communicate with all levels within the organization. Strong conflict resolution skills desired.
• Strong computer skills with the ability to learn new programs/databases quickly. Competency using Word, Excel and PowerPoint.
• Organizational and analytic/problem solving skills.
• Prioritization skills.