Integrated Customer Services Specialist

Clear Mountain Bank, Inc.; Morgantown (WV); On-site; USD 17,000 - 25,000; Part time

Job summary

Clear Mountain Bank, Inc. is hiring a Part-Time Integrated Customer Services Specialist in Morgantown, WV. You will support customers via live video teller, phone, and email, delivering high-quality service and helping resolve issues using knowledge of banking products.

Strong communication, tech comfort, and teamwork are essential as you guide customers through inquiries and balance multiple tasks in a fast-paced environment.

Qualifications

• High School diploma or equivalent required.
• 1 year of banking experience required.
• Must have prior computer experience using Microsoft Office products.

Responsibilities

• Assist customers through LIVE video teller, phone, and email channels to provide high quality service.
• Guide customers through inquiries, resolve issues, and provide banking product information.
• Multitask and prioritize administrative and customer inquiries effectively.
• Contribute to delivering top-notch customer experiences through technology-enabled channels.

Skills

Tech-savvy

Communication skills

Team player

Customer experience

Tools

Microsoft Office

Job description

Location: Morgantown, WV

If so, then applying for the Part-Time Integrated Customer Services Specialist position at Clear Mountain Bank will be an exciting opportunity for you! As an Integrated Customer Services Specialist, you will play a vital role in delivering exceptional support to customers through various communication channels. Whether it's assisting customers through LIVE video teller machines, answering phone calls, or responding to emails, you will be at the forefront of providing high-quality service. With your excellent communication skills and knowledge of banking products, you will guide customers through their inquiries, resolve issues, and offer solutions. This position offers a unique opportunity to interact with customers through innovative technology, ensuring their banking needs are met efficiently and effectively.

Clear Mountain Bank: What drives us?

Joining Clear Mountain Bank means becoming part of a company that is customer-focused, energetic, and forward-thinking. We care about our team and the communities we serve. Clear Mountain Bank is more than a local community bank; we are a team of passionate and dedicated individuals driven by integrity, value, service, and community. Thanks in large part to these standards, our team averages a tenure that doubles that of the national average. As our saying goes, we have roots where others have branches. And because of that, Clear Mountain Bank is committed to volunteering and supporting the various organizations in our community, as we have done for more than 130 years.

Key Skills Required For The Position Are

• High level of comfort with computers and technology.
• Strong communication and interpersonal skills.
• Team player who enjoys collaborating.
• A desire to create top-notch customer experiences.
• Ability to multitask and prioritize customer inquiries and administrative responsibilities simultaneously.

Minimum Requirements

• High School diploma or equivalent required.
• 1 year of banking experience required.
• Must have prior computer experience using Microsoft Office products.
• Must have excellent interpersonal skills. A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and can be of a personal or sensitive nature.

Background and Drug Screening Required