Integrated Customer Services Specialist

Clear Mountain Bank, Inc; Morgantown (WV); On-site; USD 30,000 - 40,000; Full time

Job summary

A local community bank is seeking an Integrated Customer Services Specialist to provide exceptional support through technology-enhanced communication. The ideal candidate will have a high school diploma, one year of banking experience, and strong interpersonal skills. Responsibilities include assisting customers with inquiries via video teller machines, phone calls, and emails. This position offers a unique opportunity to enhance customer experiences while working in a supportive team environment.

Qualifications

• 1 year of banking experience required.
• Excellent interpersonal skills are essential.
• Must be able to work collaboratively with a team.

Responsibilities

• Provide exceptional support to customers via various communication channels.
• Assist customers through LIVE video teller machines.
• Resolve issues and offer solutions to customer inquiries.

Skills

Comfort with computers and technology

Strong communication skills

Interpersonal skills

Team player

Ability to multitask

Education

High School diploma or equivalent

Tools

Microsoft Office products

Job description

Location: Morgantown, WV

ARE YOU SOMEONE WHO THRIVES ON THE EXCITEMENT OF TECHNOLOGY & CONNECTING WITH PEOPLE?

If so, then applying for the Full-Time Integrated Customer Services Specialist position at Clear Mountain Bank will be an exciting opportunity for you! As an Integrated Customer Services Specialist, you will play a vital role in delivering exceptional support to customers through various communication channels. Whether it's assisting customers through LIVE video teller machines, answering phone calls, or responding to emails, you will be at the forefront of providing high‑quality service. With your excellent communication skills and knowledge of banking products, you will guide customers through their inquiries, resolve issues, and offer solutions. This position offers a unique opportunity to interact with customers through innovative technology, ensuring their banking needs are met efficiently and effectively.

Clear Mountain Bank: What drives us?

Joining Clear Mountain Bank means becoming part of a company that is customer‑focused, energetic, and forward‑thinking. We care about our team and the communities we serve. Clear Mountain Bank is more than a local community bank; we are a team of passionate and dedicated individuals driven by integrity, value, service, and community. Thanks in large part to these standards, our team averages a tenure that doubles that of the national average. As our saying goes, we have roots where others have branches. And because of that, Clear Mountain Bank is committed to volunteering and supporting the various organizations in our community, as we have done for more than 130 years.

Key skills required for the position are:

High level of comfort with computers and technology.
Strong communication and interpersonal skills.
Team player who enjoys collaborating.
A desire to create top‑notch customer experiences.
Ability to multitask and prioritize customer inquiries and administrative responsibilities simultaneously.

MINIMUM REQUIREMENTS

• High School diploma or equivalent required.
• 1 year of banking experience required.
• Must have prior computer experience using Microsoft Office products.
• Must have excellent interpersonal skills. A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and can be of a personal or sensitive nature.

So, what do you think?
Feel like this might be the right job for you?
Go ahead and apply! We'd love to talk to you!

Background and Drug Screening Required