Integrated Customer Services Specialist

Clear Mountain Bank, Inc; Bruceton Mills (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Clear Mountain Bank in Bruceton Mills, WV seeks an Integrated Customer Services Specialist to deliver exceptional support across live video teller machines, phone, and email. You will guide customers through banking products, resolve issues, and provide solutions with a focus on building top-notch experiences through friendly, clear communication.

You should be comfortable with computers, enjoy teamwork, and multitask while meeting customer needs.

Qualifications

• High School diploma or equivalent required.
• 1 year of banking experience required.
• Must have prior computer experience using Microsoft Office products.
• Must have excellent interpersonal skills. A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.

Responsibilities

• Deliver exceptional support to customers through live video teller machines, phone, and email.
• Guide customers through inquiries, resolve issues, and offer solutions.
• Interact with customers through innovative technology to meet banking needs.
• Multitask and prioritize customer inquiries and administrative responsibilities.

Skills

Tech proficiency

Communication skills

Teamwork

Customer focus

Multitasking

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Location: Bruceton Mills, WV

ARE YOU SOMEONE WHO THRIVES ON THE EXCITEMENT OF TECHNOLOGY & CONNECTING WITH PEOPLE?

If so, then applying for the Full-TimeIntegrated Customer Services Specialist position at Clear Mountain Bank will be an exciting opportunity for you! As an Integrated Customer Services Specialist, you will play a vital role in delivering exceptional support to customers through various communication channels. Whether it's assisting customers through LIVE video teller machines, answering phone calls, or responding to emails, you will be at the forefront of providing high-quality service. With your excellent communication skills and knowledge of banking products, you will guide customers through their inquiries, resolve issues, and offer solutions. This position offers a unique opportunity to interact with customers through innovative technology, ensuring their banking needs are met efficiently and effectively.

Clear Mountain Bank: What drives us?

Joining Clear Mountain Bank means becoming part of a company that is customer-focused, energetic, and forward-thinking. We care about our team and the communities we serve. Clear Mountain Bank is more than a local community bank; we are a team of passionate and dedicated individuals driven by integrity, value, service, and community. Thanks in large part to these standards, our team averages a tenure that doubles that of the national average. As our saying goes, we have roots where others have branches. And because of that, Clear Mountain Bank is committed to volunteering and supporting the various organizations in our community, as we have done for more than 130 years.

Key skills required for the position are:

• High level of comfort with computers and technology.
• Strong communication and interpersonal skills.
• Team player who enjoys collaborating.
• A desire to create top-notch customer experiences.
• Ability to multitask and prioritize customer inquiries and administrative responsibilities simultaneously.

MINIMUM REQUIREMENTS

• High School diploma or equivalent required.
• 1 year of banking experience required.
• Must have prior computer experience using Microsoft Office products.
• Must have excellent interpersonal skills. A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and can be of a personal or sensitive nature.

Background and Drug Screening Required