Technology-Driven Banking Support Specialist

Clear Mountain Bank, Inc; Bruceton Mills (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Clear Mountain Bank in Bruceton Mills, WV seeks an Integrated Customer Services Specialist to deliver exceptional support across live video teller machines, phone, and email. You will guide customers through banking products, resolve issues, and provide solutions with a focus on building top-notch experiences through friendly, clear communication.

You should be comfortable with computers, enjoy teamwork, and multitask while meeting customer needs.

Qualifications

• High School diploma or equivalent required.
• 1 year of banking experience required.
• Must have prior computer experience using Microsoft Office products.
• Must have excellent interpersonal skills. A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.

Responsibilities

• Deliver exceptional support to customers through live video teller machines, phone, and email.
• Guide customers through inquiries, resolve issues, and offer solutions.
• Interact with customers through innovative technology to meet banking needs.
• Multitask and prioritize customer inquiries and administrative responsibilities.

Skills

Tech proficiency

Communication skills

Teamwork

Customer focus

Multitasking

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Clear Mountain Bank in Bruceton Mills, WV seeks an Integrated Customer Services Specialist to deliver exceptional support across live video teller machines, phone, and email. You will guide customers through banking products, resolve issues, and provide solutions with a focus on building top-notch experiences through friendly, clear communication.

You should be comfortable with computers, enjoy teamwork, and multitask while meeting customer needs.