Integrated Care Navigator for Complex Patients

University of Utah Health; Salt Lake City (UT); On-site; USD 65,000 - 90,000; Full time

Job summary

University of Utah Health in Salt Lake City seeks a dedicated care coordinator to serve as the primary contact for complex patients through an extended treatment path. You will schedule multi-specialty appointments, advanced imaging, and diagnostic tests, coordinating across disciplines to ensure timely, integrated care.

You will work with patients from intake to post-care, triaging issues, communicating via MyChart, and collaborating with internal and external providers.

Qualifications

• Associate’s degree or two years’ healthcare coordinator experience.
• Minimum of 3 years of experience in healthcare coordination or an administrative role.
• Proficiency with Epic system scheduling and referrals.
• Strong communication and coordination skills.
• Proficient with Microsoft Office (Word, Excel, Outlook, Teams).

Responsibilities

• Coordinate patient care across providers, specialties, and care settings.
• Serve as primary liaison between patients, internal and external physicians and clinical teams.
• Manage surgery scheduling, including placing case requests and securing OR times.
• Oversee referral work queues and prior authorizations for tests and procedures.
• Collaborate with external providers to obtain medical records, images, and labs.
• Maintain clinic reports, waitlists, and update patient-facing documentation.
• Educate patients on procedural expectations and financial requirements via MyChart.
• Manage Epic work queues for scheduling and outreach workflows.
• Scrub clinic schedules to confirm procedural accuracy and records receipt.
• Coordinate between internal and external programs as needed.

Skills

Epic scheduling

Insurance knowledge

Multidisciplinary care

Microsoft Office

Communication

Coordination

Education

Associate’s degree

Healthcare coordinator experience

Tools

Epic system

Job description

University of Utah Health in Salt Lake City seeks a dedicated care coordinator to serve as the primary contact for complex patients through an extended treatment path. You will schedule multi-specialty appointments, advanced imaging, and diagnostic tests, coordinating across disciplines to ensure timely, integrated care.

You will work with patients from intake to post-care, triaging issues, communicating via MyChart, and collaborating with internal and external providers.