Integrated Care Extender: Wellness & Community Support

Health Connect America, Inc.; Hamlet (NC); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Flexible scheduling

Employee Assistance Program

Paid time off

Health, dental, vision insurance

401(k) Retirement Plan

Job summary

Health Connect America is seeking an Integrated Care Extender in North Carolina to support care coordinators, helping clients access services and stay connected to resources. In this hands-on role you’ll conduct outreach, coordinate appointments, and document activities in ONEcare while collaborating with a multidisciplinary team to promote continuity of care and better outcomes.

If you’re 18+, with a high school diploma and experience in Medicaid delivery systems or peer support, this position

Qualifications

• Must be at least 18 years of age.
• Minimum of a high school diploma or equivalent credential.
• Must meet one of the following: lived experience with I/DD or TBI and Medicaid knowledge; lived experience with a behavioral health condition who is a Certified Peer Support Specialist; or a parent/guardian with Medicaid navigation experience.
• Minimum of two years of paid experience in roles similar to the Extender Functions, with at least one year in Tailored Care Management eligible population.

Responsibilities

• Conduct outreach, engagement, and follow-up with members to ensure ongoing connection and support.
• Coordinate services and appointments, including wellness reminders and transportation assistance.
• Engage in health promotion and education activities, sharing knowledge and resources to support client well‑being.
• Communicate member circumstances and updates to care managers and the broader care team to inform decision‑making.
• Track and manage referrals, providing guidance and assistance in accessing community resources and social supports.
• Participate in case conferences and team meetings to support collaborative care planning.
• Assist care managers in assessing and addressing unmet health‑related resource needs.
• Maintain timely, accurate documentation of all activities within the care management platform (ONEcare).

Skills

Communication skills

Care coordination

Team collaboration

Education

High school diploma or equivalent

Certified Peer Support Specialist (or equivalent credential)

Tools

ONEcare platform

Job description

Health Connect America is seeking an Integrated Care Extender in North Carolina to support care coordinators, helping clients access services and stay connected to resources. In this hands-on role you’ll conduct outreach, coordinate appointments, and document activities in ONEcare while collaborating with a multidisciplinary team to promote continuity of care and better outcomes.

If you’re 18+, with a high school diploma and experience in Medicaid delivery systems or peer support, this position