Intake Tech

Hickory-Recovery-Network; Cambridge (OH); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

401k

Health insurance

PTO

Vision insurance

Holiday pay

Job summary

The Intake Technician at Hickory Recovery in Cambridge, OH supports patients as the first point of contact, handling admissions, paperwork, and basic data entry for patient health information. Under supervision of the Intake Director, you will guide visitors, coordinate with vendors, and ensure smooth front-desk operations.

Two years of reception or related experience, strong written and verbal communication, and proficiency with MS Office are required.

Qualifications

• Two years of reception experience or equivalent customer-related ability.
• Excellent oral and written communication skills and customer relationship skills.
• Computer proficiency (Excel, Word, PowerPoint) required.
• Ability to learn quickly, multi-task, and maintain professional boundaries.

Responsibilities

• Answering, assisting, and directing incoming calls to appropriate parties.
• Verifying health coverage, handling complaints, and scheduling.
• May coordinate travel and process bills for approval/payment.
• Monitor daily census and bed grid.
• Assist with intake process and prepare patient charts.

Skills

Reception experience

Customer service

Computer proficiency

Communication skills

Time management

Tools

Excel

Word

PowerPoint

Job description

Full Time Cambridge, OH, US

Intake Tech

Salary Range: $16.00 To $18.00 Hourly

Intake Technician – Hickory Behavioral at Cambridge

Department:Behavioral

Direct Report To: Intake Director

About The Role:

• The Intake Technician is a key member of the Intake Team serving as the first point of contact for all patients.
• Under the immediate supervision of the Intake Director, the Intake Technician is responsible for receiving and directing visitors, vendors, and patients to appropriate locations and parties. They will also assist patients with paperwork and enter patient health information into the database.

Why Hickory Recovery?

Hickory Recovery is setting the benchmark in mental health care, especially for those facing acute challenges or dealing with co-occurring disorders. Our focus is on

• Delivering personalized, top tier care that fosters healing and improves wellbeing
• Ensuring every individual has access to the best possible support and treatment

Our Mission is to provide high quality, acute care to adults struggling with mental health issues or mental health co-occurring disorders. It’s Hickory’s primary goal to offer expert treatment for all we serve.

What We Offer:

• 401k
• Health insurance
• PTO
• Vision insurance
• Holiday pay

Job Qualifications

• Two years of reception experience (or equivalent customer related ability)
• Excellent oral and written communication skills and excellent customer relationship skills
• Computer proficiency, including Excel, Word, Publisher, and PowerPoint required.
• An ability to learn quickly, multi-task, and utilize effective communication skills, including both telephone and in-person.
• Positive demeanor and clear understanding of professional boundaries with patients Ability to follow directives explicitly, adhere to facility policies, provide patient-driven customer service, and exercise time management skills.
• Completion of CPR and CPI within first 30 days of employment
• Schedule flexibility, holiday, and weekend rotation are REQUIRED.
• Must hold a valid driver's license with reliable transportation.

Key Responsibilities

• Answering, assisting, and directing all incoming telephone calls to appropriate parties in a professional and courteous manner
• Performing related patient information including verifying health coverage, handling complaints, and schedules
• May coordinate travel arrangements and process firm bills for approval/payment.
• Monitor daily census and bed grid.
• Assist with intake process including but not limited to, monitoring intakes, inventory belongings, and conducting safety checks.
• Providing administrative support when needed Prepare and maintain patient charts Adheres to training and development standards set forth by Hickory, Joint Commission, and State Regulations
• Upholds familiarity with State and Federal laws and regulations.

As this is not an all-inclusive list. Other duties may be assigned as required by Patient and Facility needs.