Intake Coordinator

True North Recovery Inc.; Ketchikan (AK); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401K Plan 100% match up to 5%

Life & AD&D insurance 100% covered

Vision and dental 90% covered

10 paid holidays a year

Paid time off accrual

Paid training and credentialing

Disability insurance

Monthly cash stipend

Supplemental benefits

Job summary

True North Recovery Inc. seeks an Intake Coordinator in Alaska to serve as the first contact for new clients, ensuring a smooth entry into our services. You will gather information, verify eligibility, and coordinate with departments to facilitate care.

The role emphasizes accurate data entry, scheduling, HIPAA compliance, and strong communication. A high school diploma and 1+ year in an administrative role are preferred.

Qualifications

• Minimum 1 year of experience in a related role.
• Proven administrative experience and ability to manage multiple tasks.
• Must pass state and federal background check; pre-employment drug screen.

Responsibilities

• Answer and route phone calls.
• Greet clients and assist with administrative needs.
• File client documents in physical and electronic folders.
• Maintain HIPAA-compliant task completion and data entry.
• Schedule client appointments and coordinate with departments as needed.

Skills

Administrative experience

Communication

Attention to detail

Time management

Multitasking

Education

High school diploma or equivalent

College degree preferred

Tools

MS Office

Job description

MISSION STATEMENT:

We say yes to people seeking help for addiction and mental health issues. We create pathways to recovery and purpose. We provide the right service at the right time, delivered by people with lived experience. We transform behavioral health systems through innovation, creativity and

Job Description:

The Intake Coordinator serves as the first point of contact for new clients or patients, managing the intake process to ensure a smooth and efficient entry into the organization’s services. This role involves gathering essential information, verifying eligibility, and coordinating with other departments to facilitate the provision of care or services.

ROLES AND RESPONSIBILITIES

• Answering and routing phone calls
• Greeting clients and assisting them with administrative-related needs
• Filing client documents in appropriate hard copy folders and electronic folders
• HIPAA-compliant task completion
• Must be adaptable to taking on more duties as assigned and an ever-changing workload day-to-day
• Ability to field questions asked from clients and staff
• Ability to direct clients and staff to appropriate individuals to get needs met
• Accurate and efficient data entry
• Ability to develop a strong working knowledge of TNR services, policies, and procedures
• Ability to learn and execute the process for completing Medicaid taxi vouchers
• Ability to learn and execute the process of entering Client UA's into Millennium.
• Ability to learn and execute the client intake process for entering into services.
• Scheduling client appointments.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• High school diploma or equivalent; college degree preferred.
• At least 1 year of experience in the field or in a related field.
• Proven administrative experience.
• Knowledge of office management systems and procedures.
• Combination of education, experience, and licensure accepted.
• Employment is contingent upon receipt of a satisfactory state and federal background check.
• Must be able to pass pre-employment alcohol and drug screen.

PREFERRED SKILLS

• Goal and task oriented.
• Excellent written and verbal communication skills.
• Attention to detail and problem solving.
• Excellent time management skills and ability to multi-task and prioritize work.
• Strong organizational and planning skills.
• Proficient in MS Office.
• Excellent organizational skills
• Ability to multi-task

COMPETENCIES

• Working with others.
• Assessing strengths and needs.
• Linking to resources.
• Behaving Professionally and Ethically
• Reporting skills.

FULL TIME BENEFITS

• ICHRA Coverage for Employee Health Insurance Policy Reimbursement (Health Insurance Policy Reimbursement)
• 401K Plan - 100% Match Up To 5%
• Life & ADD Insurance Policy 100% covered by employer
• Vision and Dental Policy 90% covered by employer
• 10 Paid Holidays a Year
• Paid Time Off Accrual
• Paid Training and Credentialing
• Short term and long-term disability
• Monthly cash stipend
• Supplemental benefits including: critical illness insurance, accident insurance and hospital indemnity

PHYSICAL REQUIREMENTS

This role is primarily performed in an office building with standard office environment and controlled temperatures. When working outdoors or at a job site the employee may be exposed to construction equipment or other moving objects/equipment; reference job site specifics. The employee is occasionally required to lift and/or move up to 50 lbs. Employee is frequently required to sit, stand, walk, talk/hear, see, read, and personally interact with others.

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