Intake Specialist - Rex Neuro Sleep

UNC Health; Raleigh (NC); Presencial; USD 26 000 - 37 000; Tempo integral

Resumo da oferta

UNC Health is seeking an Intake Specialist to collect accurate demographic, financial, and medical information from patients at registration, ensuring confidentiality and courteous service. You will serve as the frontline representative for Rex Healthcare.

Key duties include insurance verification, pre-authorization, pre-registration by phone or form, scheduling, and maintaining accurate data for billing and patient safety. This role supports a patient-centered team in North Carolina.

Qualificações

• 2 years of customer service and/or clerical experience.
• Healthcare setting experience preferred with exposure to patient registration or scheduling or insurance authorization processes.
• High school diploma or GED required; college degree preferred.

Responsabilidades

• Complete insurance verification and document upfront collections before the date of service for scheduled and pre-registered accounts.
• Complete approval (pre-authorization/prior-approval) for scheduled and pre-registered accounts.
• Complete pre-registration (by phone or by form) for patients as required or requested.
• Schedule all new and follow-up patient appointments; communicate cancellations and attempt to reschedule.
• Maintain inventory of clinical and office supplies; order supplies within budget (Outpatient Rehab only).
• Ensure key ADT information is current for accurate patient safety, charging, billing, and insurance processing.
• Complete and document all governmental, regulatory, financial, and contractual forms per procedure; ensure scanned and legible storage.
• Meet department targets for wait times, upfront collections, deposits, and registration timeliness.
• Provide excellent customer service with a caring, positive, professional disposition.
• Support QA by using system work queues and reducing errors; assist in training new staff.

Conhecimentos

Customer service

Communication

Attention to detail

Cash handling

Team player

Formação académica

High school diploma or GED

College degree preferred

Descrição da oferta de emprego

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

The Intake Specialist is responsible for collecting accurate demographic, financial, and medical information from patients whom require health care services in accordance with policies and procedures in a confidential manner. Represents the hospital as the focal point for all initial communications at time of registration in a courteous and professional manner.

Responsibilities

• Completion of insurance verification and documenting upfront collections before the date of service for scheduled and pre-registered accounts.
• Completion of approval (pre-authorization/prior-approval) for scheduled and pre-registered accounts.
• Completion of pre-registration (by phone or by form) for patients as required or requested.
• Schedules all new and follow-up patient appointments. Communicates cancellations as needed, attempting to reschedule whenever possible.
• Maintains inventory of clinical and office supplies. Orders supplies within budget, as assigned (Outpatient Rehab only).
• Ensures and verifies key ADT information is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
• Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible.
• Meets the department target for wait times for registration.
• Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances. Meets departmental target for registration timeliness.
• Ensures customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations.
• Influences co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers. Demonstrates willingness to change to ensure continuous improvement.
• Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.
• Effectively precepts new co-workers as assigned.

Other Information

Other information:

Education Requirements

• High school diploma or GED required; higher-level degree may satisfy this requirement. College degree preferred.

Licensure/Certification Requirements

• None required.

Professional Experience Requirements

• 2 years of customer service and/or clerical experience. Prefer experience in healthcare setting with exposure to patient registration or scheduling or insurance authorization processes.

Knowledge/Skills/and Abilities Requirements

• Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Mathematical Skills: Ability to apply basic mathematical skills such as counting money and making change, using a credit card and adding machine.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to define problems, collect data or information, establish facts, and draw valid conclusions. Ability to develop independent solutions.

Job Details

Legal Employer: NCHEALTH

Entity: UNC REX Healthcare

Organization Unit: Rex Neuro Sleep

Work Type: Full Time

Standard Hours Per Week: 36.00

Salary Range: $19.12 - $27.17 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Raleigh

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.