Intake Specialist - Patient Registration

UNC Health; Smithfield (NC); On-site; USD 26,000 - 37,000; Part time

Job summary

UNC Health in Smithfield, NC is seeking a part-time Patient Registration Clerk to process registrations and upfront collections on a night shift schedule. The role requires accurate ADT data, insurance verification, and timely documentation in clinical systems.

The candidate should have at least two years of customer service or clerical experience and a high school diploma or GED. Work is onsite with standard 30 hours per week and salary range shown.

Qualifications

• High school diploma or GED required.
• Two years of customer service and/or clerical experience.
• Night shift; 30 hours per week; onsite registration role.

Responsibilities

• Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
• Schedules all new and follow-up patient appointments as required. Attempts to reschedule cancellations when possible and informs provider as needed.
• Completes and documents all governmental, regulatory, financial, and contractual forms per procedure; ensures proper scanning/saving to correct location.
• Utilizes price estimation tool during registration to provide the most accurate estimate to patients.
• Meets departmental target for up-front collections including deposits, estimated amounts due, co-pays, and/or prior balances.
• Participates in departmental QA by using system work queues to reduce errors and perform corrections.

Skills

Customer service

Clerical experience

Education

High school diploma or GED

Tools

Price estimation tool

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

This role is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems. Meets departmental/organizational outcome targets for process accuracy and timeliness.

Responsibilities

• Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
• Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary.
• Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible.
• Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients.
• Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances.
• Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.

Other Information

Other information:

Education Requirements

• High school diploma or GED required; higher-level degree may satisfy this requirement.

Professional Experience Requirements

• Require two (2) years of customer service and/or clerical experience

Job Details

• Legal Employer: NCHEALTH
• Entity: Johnston Health
• Organization Unit: Patient Registration
• Work Type: Part Time
• Standard Hours Per Week: 30.00
• Salary Range: $19.12 - $27.17 per hour (Hiring Range)
• Pay offers are determined by experience and internal equity
• Work Assignment Type: Onsite
• Work Schedule: Night Job
• Location of Job: US:NC:Smithfield
• Exempt From Overtime: Exempt: No
• This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.
• Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
• UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.