Intake Specialist/Patient Navigator

Wwlcchamber; Mentor (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Willoughby Western Lake County Chamber of Commerce is seeking a Patient Navigator-Behavioral Health to join the Crossroads Health team in Northeast Ohio. The role focuses on trauma-informed patient engagement, assisting with intake documentation and coordinating care for clients and their families.

The navigator will work closely with treatment providers, primarily handling phone and office-based interactions to ensure timely access to behavioral health services.

Qualifications

• Trauma-informed care approach in client interactions.
• Experience guiding clients through intake and care coordination.
• Strong communication with clients and treatment providers.
• Prior experience in a medical office with patient interaction is preferred.

Responsibilities

• Provide trauma-informed services to clients primarily on the phone and in the office.
• Assist clients in completing initial required documentation.
• Provide trauma-informed screening, triage and care coordination for clients and their families.
• Facilitate communication among treatment providers and clients to ensure engagement and access to care.

Skills

Trauma-informed care

Patient navigation

Communication

Medical office experience

Education

Associate's Degree in Human Services

Bachelor's degree in Social Work (preferred)

Job description

Willoughby Western Lake County Chamber of Commerce

Crossroads Health, a 501(c)(3) non-profit organization with facilities located in Lake County serves Northeast Ohio communities with comprehensive behavioral and primary integrated healthcare, early childhood services, extended housing and recovery services—no matter one’s ability to pay. Our mission is to provide hope, healing, and healthcare to everyone.

We are currently searching for a compassionate person to join our Crossroads Health team in the role of Patient Navigator-Behavioral Health. The Patient Navigator is often the first point of contact for new and returning clients. This position is responsible for responding to and screening incoming clients to identify service needs. This provider will engage as a member of a collaborative team. With a Trauma Informed approach, this position will be a representative for the organization and how we offer integrated services for recovery and mental health.

Most importantly, the position will:

• Provide trauma informed services to clients primarily on the phone and in the office.
• Assist clients in completing initial required documentation.
• Providing trauma informed individual screening, triage and care coordination to clients and their family system in an office setting as they present for walk-in or call into the intake line.
• Assisting in communication amongst treatment providers and with clients to ensure strong engagement and access to care.

Position Requirement:

• Associate’s Degree in Human Services or related field required. Bachelor's degree in social work or related field (preferred).
• Licensed in the State of Ohio with LPC/LSW/MFT (preferred)
• Candidates must be willing to acquire QMHS within 15 days of hire.
• Prior experience in medical office setting, with substantial patient/client interaction (preferred).

Our Organization is committed to equal employment opportunity. We do not discriminate against employees or applicants on the basis of race, color, religion, gender/sex (including pregnancy, childbirth, and pregnancy‑related conditions), sexual orientation, gender identity, national origin, age, physical or mental disability, veteran status, uniform service member status, genetic information, or any other status protected by law. We are a drug free work environment and all new hires are required to pass a 10 panel drug screen which includes screening for THC.

Visit our website: www.crossroadshealth.org