Patient Support Specialist

Crossroads Health; Cleveland (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

Crossroads Health is seeking a Patient Support Specialist to join our team in Mentor, moving to Euclid as our new center opens. You will be the first point of contact, providing courteous service and handling appointments, insurance verification, and patient records.

Responsibilities include collecting payments, supporting billing inquiries, and coordinating communication between patients and providers to ensure a positive experience.

Qualifications

• Minimum of two (2) years of experience in a healthcare administrative, Front Desk, or Call Center environment.
• Must be proficient in electronic health records (EHRs), scheduling systems, multi-line telephone systems, computers, fax machines, scanners, copiers, voicemail, and other standard office technology.
• Must be experienced working in a HIPPA protected environment.

Responsibilities

• Collect, verify, and update patient demographic and insurance information; register new patients and maintain accurate electronic health records.
• Schedule, reschedule, and cancel patient appointments; coordinate provider schedules and notify patients of changes.
• Collect co-pays, deductibles, and other patient payments; process payments and communicate with billing to resolve discrepancies.
• Perform data entry, document management, scanning, filing, and record maintenance; prepare correspondence and reports as needed.
• Greet patients and visitors; respond to inquiries by phone, email, and in person; assist with questions about services, insurance, and billing processes.

Skills

Customer service

Administrative support

HIPAA compliance

Tools

EHR systems

Scheduling software

Multi-line phones

Job description

Crossroads Health, a 501(c)(3) non-profit organization with facilities located in Mentor, Painesville, and Cleveland, serves Northeast Ohio communities with comprehensive behavioral and primary integrated healthcare, early childhood services, extended housing and recovery services no matter one’s ability to pay. Our mission is to provide hope, healing, and healthcare to everyone.

This position will train in Mentor and then move to our new health center in Euclid, Ohio

The Patient Support Specialist serves as the first point of contact for patients and visitors, providing exceptional customer service and administrative support. This position is responsible for scheduling appointments, verifying insurance coverage, maintaining accurate patient records, processing payments, and facilitating communication between patients, providers, and internal departments to ensure positive patient experience.

This position will be located in Mentor, Ohio to start and then will move to our new health center in Euclid, Ohio.

• Collect, verify, and update patient demographic and insurance information. Register new patients and maintain accurate electronic health records. Ensure all required forms and documentation are completed.
• Schedule, reschedule, and cancel patient appointments in accordance with organizational protocols. Coordinate provider schedules and appointment availability. Confirm appointments and communicate scheduling changes to patients.
• Collect co-pays, deductibles, and other patient payments. Process payment transactions and provide receipts. Communicate with billing departments to resolve discrepancies and obtain missing information. Insurance eligibility Verification experience.
• Perform data entry, document management, scanning, filing, and record maintenance. Prepare correspondence and reports as needed.
• Greet patients and visitors professionally and courteously. Respond to patient inquiries by phone, email, and in person. Assist patients with questions regarding services, insurance, and billing processes.

Requirements:

• Minimum of two (2) years of experience in a healthcare administrative, Front Desk, or Call Center environment.
• Must be proficient in electronic health records (EHRs), scheduling systems, multi-line telephone systems, computers, fax machines, scanners, copiers, voicemail, and other standard office technology.
• Must be experienced working in a HIPPA protected environment.

EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. We are a drug free work environment and all new hires will be required to pass a 10 panel drug screen which includes detection of THC.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Crossroads Health ’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval, or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.