Intake Specialist: Patient Access & Care Advocate

Rogers Behavioral Health, Inc.; West Allis (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan

Employee share program

Life/disability insurance

Flexible spending accounts

Tuition reimbursement

Employee assistance program (EAP)

Job summary

Rogers Behavioral Health, Inc. is seeking an Intake Specialist to be the first point of contact for patients and families seeking services.

You will welcome patients, collect critical information, and register them using the Cerner system, ensuring a smooth admission process. You will support crisis situations, coordinate unscheduled admissions with Patient Access, and work with a multidisciplinary team to address criteria, documentation, and treatment needs while upholding HIPAA and EMTALA

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• Mental health experience preferred.
• Strong computer skills required, including documentation.
• Knowledge of Joint Commission standards desirable.
• Experience with insurance/billing processes helpful.

Responsibilities

• Welcome patients and caregivers, ensuring a positive admission experience.
• Collect, verify, and input medical, insurance, and demographic information accurately.
• Explain and complete admission paperwork, obtaining required signatures.
• Register patients and manage documents using the Cerner system.
• Conduct safety checks and assist with belongings searches as needed.
• Coordinate unscheduled admissions and scheduling with Patient Access.
• Communicate with multidisciplinary teams to address clinical criteria, documentation, and treatment issues.
• Ensure compliance with HIPAA, EMTALA, and other regulatory requirements.
• Explain insurance coverage to patients and handle related inquiries.
• Provide clear documentation and flag cases needing special attention.
• Participate in on-call, weekend, and holiday coverage.

Skills

Patient communication

HIPAA compliance

Team collaboration

Critical thinking

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Cerner system

Job description

Rogers Behavioral Health, Inc. is seeking an Intake Specialist to be the first point of contact for patients and families seeking services.

You will welcome patients, collect critical information, and register them using the Cerner system, ensuring a smooth admission process. You will support crisis situations, coordinate unscheduled admissions with Patient Access, and work with a multidisciplinary team to address criteria, documentation, and treatment needs while upholding HIPAA and EMTALA