Intake Specialist, Multiple Positions

Jobtailor; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor is seeking a skilled coordinator to determine eligibility and connect individuals and families with community supports within the ODS system in Pennsylvania. You will assess needs, map resources, and triage complex cases while ensuring self-determination and informed choice in service delivery.

The role requires strong communication, organizational, and analytical abilities, with experience in DHS systems and interagency coordination.

Qualifications

• Bachelor's degree in social work or related field.
• 1 year of previous experience working with individuals/families in intellectual disability, autism, developmental disability, and/or medically complex conditions
• Or an equivalent combination of education and experience meeting the required knowledge, skills, and abilities
• Act 33, 34, and FBI clearances
• Valid driver's license and access to a reliable vehicle
• Excellent oral and written communication skills
• Excellent organizational, problem-solving, and analytical skills
• Excellent knowledge of county, state, and provider delivery systems
• Basic computer skills in Microsoft Word, Outlook, Excel, internet research methods, Microsoft Teams, and Zoom
• Proficiency with discovery and navigation, connecting and networking, and goods and services
• Knowledge of ID, Autism, Developmental Disability, and Medically Complex Condition eligibility criteria and processes
• Knowledge of DHS service systems including OBH, CHC, and OLTL
• Ability to connect with professionals to assist with eligibility/registration information and referrals

Responsibilities

• Determine system eligibility and provide resources and reliable information regarding the ODS system and community supports
• Refer individuals and families to other system services as appropriate
• Support informed choice of service providers, including Supports Coordination Organizations
• Conduct assessment and resource mapping using Charting the Life Course planning tools while upholding Self Determination principles
• Serve as a resource for individuals and families with multiple needs and assist with triage
• Locate existing and new community resources and document them in individual records
• Follow up with individual teams to assess resource effectiveness
• Provide resource consultation for Base funded requests
• Provide information and support to Supports Coordination Organizations during intake
• Coordinate with ODS teams including Multi-System, LeCSI, and Planning Team
• Collaborate with the ODS Planning Team to plan waiver services as necessary
• Build relationships with community organizations and maintain a working relationship with the PA Family Network
• Ensure individuals and families receive accurate information about ODS services and providers
• Assist with Medical Assistance applications when appropriate
• Explain rights regarding County Conference, Mediation, and Fair Hearing appeals processes
• Review and analyze county and state reports related to quality, planning, and service delivery
• Participate in Individual Support Planning team meetings as appropriate
• Review, revise, and improve county policies relevant to eligibility, planning, and service delivery
• Implement policies and procedures based on county, state, and federal regulations
• Perform additional tasks and duties as assigned

Skills

Resource mapping

Assessment

Eligibility knowledge

Problem-solving

Analytical skills

Basic computer skills

Discovery and navigation

Connecting and networking

Excellent communication

Excellent organizational skills

Relationship building

Education

Bachelor's degree in social work or related field

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Microsoft Teams

Zoom

Job description

• Determine system eligibility and provide resources and reliable information regarding the ODS system and community supports
• Refer individuals and families to other system services as appropriate
• Support informed choice of service providers, including Supports Coordination Organizations
• Conduct assessment and resource mapping using Charting the Life Course planning tools while upholding Self Determination principles
• Serve as a resource for individuals and families with multiple needs and assist with triage
• Locate existing and new community resources and document them in individual records
• Follow up with individual teams to assess resource effectiveness
• Provide resource consultation for Base funded requests
• Provide information and support to Supports Coordination Organizations during intake
• Coordinate with ODS teams including Multi-System, LeCSI, and Planning Team
• Collaborate with the ODS Planning Team to plan waiver services as necessary
• Build relationships with community organizations and maintain a working relationship with the PA Family Network
• Ensure individuals and families receive accurate information about ODS services and providers
• Assist with Medical Assistance applications when appropriate
• Explain rights regarding County Conference, Mediation, and Fair Hearing appeals processes
• Review and analyze county and state reports related to quality, planning, and service delivery
• Participate in Individual Support Planning team meetings as appropriate
• Review, revise, and improve county policies relevant to eligibility, planning, and service delivery
• Implement policies and procedures based on county, state, and federal regulations
• Perform additional tasks and duties as assigned

Requirements

• Bachelor's degree in social work or related field
• 1 year of previous experience working with individuals/families in intellectual disability, autism, developmental disability, and/or medically complex conditions
• Or an equivalent combination of education and experience meeting the required knowledge, skills, and abilities
• Act 33, 34, and FBI clearances
• Valid driver's license and access to a reliable vehicle
• Excellent oral and written communication skills
• Excellent organizational, problem-solving, and analytical skills
• Excellent knowledge of county, state, and provider delivery systems
• Basic computer skills in Microsoft Word, Outlook, Excel, internet research methods, Microsoft Teams, and Zoom
• Proficiency with discovery and navigation, connecting and networking, and goods and services
• Knowledge of ID, Autism, Developmental Disability, and Medically Complex Condition eligibility criteria and processes
• Knowledge of DHS service systems including OBH, CHC, and OLTL
• Ability to connect with professionals to assist with eligibility/registration information and referrals
• Ability to perform essential duties satisfactorily, with reasonable accommodations as applicable

Core Competencies

Demonstrates expertise in resource consultation and community support for individuals and families with intellectual disabilities, autism, and developmental disabilities. Proficient in assessment, resource mapping, and navigating service delivery systems while ensuring compliance with relevant regulations.

Highest-signal resume keywords

• Bachelor's Degree In Social Work
• Experience With Intellectual Disability
• Knowledge Of DHS Service Systems
• Excellent Communication Skills
• Act 33, 34, And FBI Clearances

ATS Optimization Keywords

Hard Skills

• Resource Mapping
• Assessment
• Eligibility Criteria Knowledge
• Problem-Solving Skills
• Analytical Skills
• Basic Computer Skills
• Discovery And Navigation Proficiency
• Connecting And Networking Skills

Soft Skills

• Excellent Organizational Skills
• Relationship Building

Certifications & Qualifications

• Act 33 Clearance
• Act 34 Clearance
• FBI Clearance

Industry Keywords

• Community Resources
• Supports Coordination Organizations
• Self Determination Principles
• Medical Assistance Applications
• County Conference
• Mediation
• Fair Hearing Appeals

Tools & Technologies

• Microsoft Word
• Microsoft Outlook
• Microsoft Excel
• Microsoft Teams
• Zoom