Intake Specialist — Mental Health Services (Hybrid)

ADP, Inc.; Northbrook (IL); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employee Assistance Program (EAP)

Paid Time Off

401(k) with company match

Life insurance

Disability insurance

Job summary

SunCloud Health in Northbrook, IL is seeking an Intake Representative for Mental Health Services. The role handles inquiries, collects intake data, and supports admissions with compassion. Hybrid schedule; some evenings and weekends required.

Salary range is $50,000 to $55,000 annually. Responsibilities include log maintenance, urgency assessment, and coordinating with the Admissions Team to determine next steps.

Qualifications

• High School Diploma or Degree from Accredited University preferred.
• Knowledge of mental health services preferred.
• Knowledge of MS Office and Telephone Systems.
• Customer Service Skills - Exceptional.
• Knowledge of program information and admissions processes.

Responsibilities

• Facilitates all incoming inquiries of prospective clients, loved ones, and mental health/medical professionals with a sense of urgency and compassion.
• Exhibits a high level of professionalism and excellent customer service skills with each call/email response.
• Obtains all necessary information from callers to determine where they are in the admissions process and determine appropriate follow-up required from the Admissions Team.
• Maintains call/chat log, as needed, by entering required intake information for new calls and prospective leads.
• Assesses nature and level of clinical urgency of calls, in order to prioritize and request appropriate level of follow-up.
• Is available days, evenings and weekends on an as-needed basis to assist during periods of peak call volume.
• Other duties as assigned.

Skills

Customer service

MS Office

Telephone systems

Communication skills

Education

High School Diploma or equivalent

Tools

Telephone systems

Job description

SunCloud Health in Northbrook, IL is seeking an Intake Representative for Mental Health Services. The role handles inquiries, collects intake data, and supports admissions with compassion. Hybrid schedule; some evenings and weekends required.

Salary range is $50,000 to $55,000 annually. Responsibilities include log maintenance, urgency assessment, and coordinating with the Admissions Team to determine next steps.