Intake Specialist | Full Time

England Injury Law; Chattanooga (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Yearly bonus

Job summary

England Law Group PLLC is seeking an Intake Specialist in Chattanooga, TN to be the first point of contact for new clients. You will guide potential clients through the intake process, gather case details, and coordinate with the legal team for a smooth onboarding.

The role requires strong communication, empathy, and accuracy, with responsibilities including handling inquiries, managing leads in Lead Docket, and ensuring HIPAA compliance.

Qualifications

• Answer inbound calls, web leads, referrals, and chats with professionalism and compassion.
• Conduct structured intake interviews and document all case details accurately via phone or in person.
• Enter and manage leads in Lead Docket; maintain timely follow-up.
• Send and assist clients with required documents (retainers, authorizations, questionnaires).
• Open new cases and coordinate initial information with case managers.
• Uphold confidentiality, HIPAA compliance, and firm standards.
• Collaborate with attorneys and staff to ensure seamless onboarding.

Responsibilities

• Answer inbound calls and respond to web leads with professionalism.
• Conduct intake interviews and document case details accurately.
• Enter leads in the CRM and ensure timely follow-up.
• Assist clients with documents and onboarding materials.
• Coordinate with case managers on new cases and information.

Skills

Excellent communication

Active listening

Attention to detail

Data entry accuracy

Multitasking

Empathy

Professionalism

Education

Associate or Bachelor's degree

Tools

Lead Docket

Filevine

Job description

England Law Group PLLC Intake Specialist Chattanooga, TN Full time Company website

The Personal Injury Intake Specialist is the first point of contact for new clients. This role requires strong communication skills, empathy, and accuracy in gathering case details. You’ll guide potential clients through the intake process, assess case viability, and ensure a smooth handoff to the legal team.

About England Law Group PLLC

England Injury Law is a personal injury firm serving Tennessee and Georgia, dedicated to helping injured individuals reclaim their lives with clarity, confidence, and compassion. We handle cases involving car accidents, trucking collisions, premises liability, wrongful death, and other injury claims—guiding clients through every step of the legal process with transparency and care.

What makes us stand out is our commitment to communication, organization, and client experience. We combine modern legal technology with deeply personalized service, ensuring every client receives timely updates, clear expectations, and a team that genuinely advocates for their recovery.

Description

Key Responsibilities

• Answer inbound calls, web leads, referrals, and chats with professionalism and compassion


• Conduct structured intake interviews and document all case details accurately via phone or in person


• Enter and manage leads in lead management system (Lead Docket); maintain timely follow-up


• Send and assist clients with required documents (retainers, authorizations, questionnaires)


• Open new cases and coordinate initial information with case managers


• Uphold confidentiality, HIPAA compliance, and firm standards


• Collaborate with attorneys and staff to ensure seamless onboarding

Qualifications

• Experience in personal injury, legal intake, customer service, or medical office preferred


• Excellent communication and active listening skills


• High attention to detail and strong data-entry accuracy
  
• Ability to multitask in a fast-paced environment


• Familiarity with Lead Docket, File vine, or similar systems is a plus


• Empathy, patience, and professionalism with injured or distressed individuals

Educational/Experience Requirements

An Associates or Bachelors college degree is preferred.

Performance Expectations

• Fast response time to new leads


• Accurate documentation and strong conversion rate


• Consistent follow-up and positive client interactions

Full Time in office

Yearly bonus based on work performance and sales growth