Intake Specialist /Admin

iicrc-careers; Denver (CO); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Health insurance

PTO and Sick Pay

Weekly Pay Schedule

Office Coffee, Tea, & Snacks

Job summary

SERVPRO DENVER SE is seeking an Intake Specialist/Admin to join their Denver team. This role serves as the first point of contact for incoming mitigation and reconstruction opportunities, ensuring efficient job processing.

The ideal candidate will have 2-4 years of administrative experience, excellent communication skills, and the ability to manage a high call volume. Responsibilities include collecting loss information, providing clear customer expectations, and ensuring accurate documentation.

Qualifications

• 2-4 years of experience in Administrative Assistant roles.
• Preferred experience in administrative coordination or intake management.
• Excellent communication and strong organizational skills.

Responsibilities

• Serve as the first point of contact for new loss calls.
• Collect and document all required loss information.
• Create new job files in WorkCenter and internal tracking systems.

Skills

Administrative Coordination

Communication Skills

Organizational Skills

Problem Solving

Computer System Skills

Education

High School Diploma or Equivalent

Tools

Microsoft Excel

CRM

WorkCenter

Job description

Benefits:

• Free food & snacks
• Health insurance
• Opportunity for advancement

SERVPRO DENVER SE is an industry leading water, mold, and large loss fire restoration company. SERVPRO quickly responds to property damage emergencies ranging from multimillion-dollar disasters to those suffered by individual businesses and homes.

WHY SERVPRO?

Growth: SERVPRO Denver SE is aggressively growing and expanding creating upward mobility / new career opportunities. We believe in promoting from within supporting the growth and success of our team members.

We are now hiring for an Intake Specialist/Admin for our Denver SE location.

COMPENSATION

$22-25 an hour, DOE

PERKS

• Weekly Pay Schedule
• PTO, Sick Pay, Paid Holidays
• Medical, Vison, Dental, Life Insurance
• Office Coffee, Tea, & Snacks
• Join one of the largest and best SERVPRO Franchises!

Summary

The Intake Specialist serves as the first point of operational coordination for all incoming mitigation and reconstruction opportunities across the Colorado franchises. This role is responsible for ensuring that every new job is captured, documented, prioritized, and communicated correctly at the time of first contact. The Intake Specialist supports operational efficiency by ensuring jobs enter the system accurately and completely, allowing Project Managers, Production Coordinators, and Job File Coordinators to execute work without delays caused by missing information or inconsistent documentation.

Primary Duties:

• Serve as the first point of contact for new loss calls, referrals, and inbound service requests.
• Collect and document all required loss information and customer details.
• Provide customers with clear expectations regarding next steps, response timelines, and inspection scheduling.
• Ensure all inbound opportunities are logged immediately and accurately.
• Create new job files in WorkCenter and internal tracking systems.
• Confirm all required intake information is documented including: Property owner contact information. Insurance carrier and claim information
• Answer incoming calls and warm transfer to personnel
• Provide daily job intake summaries to operations leadership
• Ensure jobs move from intake to production without administrative delays
• Weekly office task support or HR assistance

QUALIFICATIONS:

• 2-4 years of complete Administrative Assistant duties and responsibilities
• High school diploma, degreed or equivalent work experience required
• Preferred experience includes; Administrative coordination or intake management
• Restoration, construction, or insurance claim environments
• Excellent communication skills
• Strong organizational and communication skills
• Ability to manage high call volume and task prioritization
• Strong attention to detail
• Problem solving and prioritization skills
• Computer system skills, Workforce, CRM, Microsoft Excel or tracking tools
• Ability to work in a fast-paced environment
• Confidence in coordinating across multiple teams

SERVPRO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them.