Restoration Manager

SERVPRO Team Friermuth; Kennewick (WA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

SERVPRO Team Friermuth in Washington seeks a Restoration Manager to lead fire/water cleanup efforts and oversee customer satisfaction. You will coordinate projects with customers, subcontractors, and resource providers, ensuring high-quality service and a smooth customer experience.

The role requires strong communication, a background in mitigation/restoration, and the ability to supervise a team in challenging environments. Base salary plus commission is offered.

Qualifications

• Must have outstanding customer service track record.
• Strong written and oral communication skills required.
• Experience in mitigation/restoration required.
• Xactimate knowledge helpful.
• High school diploma or GED required.
• PMI PMP certification preferred.

Responsibilities

• Evaluate and sell restoration projects.
• Educate customers on restoration process.
• Identify and document project scope of work.
• Maintain regular customer and client communications.
• Review estimates and obtain client agreement on scope.

Skills

Customer service

Written & verbal communication

Mitigation/restoration experience

Xactimate knowledge

Education

High school diploma/GED

PM certification preferred (PMP)

Tools

Xactimate

Job description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Do you love helping people through difficult situations?

Then don’t miss your chance to join our Franchise as a new Restoration Manager. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self‑motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super‑excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Description:

Plan and execute fire restoration and water mitigation projects while ensuring a high quality of service in all dealings with customers, clients, subcontractors and resource providers involved. Manage the entire customer experience and overall customer satisfaction.

Base + Commission:

This position offers a base salary plus a commission structure.

Salary range listed refers only to the base salary portion of pay package.

Benefits:

• Dental insurance- Available day 1
• Health insurance- Available day 1, with 5 different plans to select from
• Vision insurance- Available day 1
• 401(k) after 1 year with 4% employer match
• 6 paid holidays + 1 floating holiday throughout the calendar year after 90 days
• 1 week total paid vacation time after 1 year of employment
• Employee referral program
• Career path planning and training
• Employee recognition programs

Responsibilities:

• Evaluate and sell projects
• Educate customers on process
• Identify and document project scope of work
• Maintain customer and client communications
• Review estimates
• Obtain customer and client agreement on scope and estimate
• Create project schedule

Qualifications:

• Superb customer service track record
• Effective written and oral communication
• Experience in mitigation/restoration required
• Xactimate knowledge
• High school diploma/GED
• Project Management Professional (PMP) certification preferred
• Ability to successfully complete a Servpro required background check and drug test subject to applicable law.

Physical and Work Environment Requirements:

• Exposure to extreme conditions such as heat
• Walking and standing for long periods of time, driving, sitting, climbing
• Ability to climb ladders and work at ceiling heights
• Must be available to work a rotating on-call schedule

SERVPRO Team Friermuth supports and hires our military veterans and spouses!

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.