Intake Specialist

Castle Rock Home Care; Warren (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

Home Choice MI, LLC is seeking an Intake Specialist to manage the client intake process for Michigan's Home Help Program. The ideal candidate understands enrollment requirements and can guide clients and families through the application with compassion and efficiency.

You will process referrals, verify eligibility, liaise with MDHHS caseworkers, and maintain accurate records while supporting a caseload in Oakland or Macomb County.

Qualifications

• Prior experience with Michigan's Home Help Program intake process (required).
• Familiarity with consumer-directed home care / Medicaid waiver programs.
• Located in or near Oakland or Macomb County.

Responsibilities

• Process new client referrals and intake applications for the Home Help Program
• Guide clients through eligibility verification and required documentation
• Liaise with MDHHS caseworkers and coordinate paperwork submission
• Maintain accurate, compliant client records
• Communicate program requirements clearly to clients and families
• Track intake pipeline and follow up on pending applications

Skills

Communication skills

Organizational skills

Independent work

Caseload management

Job description

Home Choice MI, LLC is a consumer-directed home care agency dedicated to helping individuals live independently through Michigan's Home Help Program. We're growing our team and looking for an experienced Intake Specialist to join us.

Position Summary:

We're seeking an Intake Specialist with hands-on experience in Michigan's Home Help program to manage the client intake process from initial referral through enrollment. The ideal candidate understands the Home Help application process, MDHHS requirements, and consumer-directed care model, and can guide clients and families through enrollment with compassion and efficiency.

Responsibilities:

• Process new client referrals and intake applications for the Home Help Program
• Guide clients/caregivers through eligibility verification and required documentation
• Liaise with MDHHS caseworkers and coordinate paperwork submission
• Maintain accurate, compliant client records
• Communicate program requirements clearly to clients and families
• Track intake pipeline and follow up on pending applications

Requirements:

• Prior experience with Michigan's Home Help Program intake process (required)
• Familiarity with consumer-directed home care / Medicaid waiver programs
• Strong organizational and communication skills
• Ability to work independently and manage a caseload
• Located in or near Oakland or Macomb County