Intake Specialist

Castle Rock Home Care Inc; Warren (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

Home Choice MI, LLC is seeking an experienced Intake Specialist to manage the client intake process for Michigan's Home Help Program. You will guide clients from referral to enrollment, ensuring compliance with MDHHS requirements and the consumer-directed care model.

This role requires strong organizational and communication skills, the ability to work independently, and the capacity to coordinate with MDHHS caseworkers. Located in or near Oakland or Macomb County.

Qualifications

• Experience with Michigan's Home Help Program intake process.
• Familiarity with consumer-directed home care / Medicaid waiver programs.
• Located in or near Oakland or Macomb County.

Responsibilities

• Process new client referrals and intake applications for the Home Help Program.
• Guide clients through eligibility verification and required documentation.
• Liaise with MDHHS caseworkers and coordinate paperwork submission.
• Maintain accurate, compliant client records.
• Communicate program requirements clearly to clients and families.
• Track intake pipeline and follow up on pending applications.

Skills

Organizational skills

Communication

Home Help intake

Caseload management

Independent worker

Job description

Home Choice MI, LLC is a consumer-directed home care agency dedicated to helping individuals live independently through Michigan's Home Help Program. We're growing our team and looking for an experienced Intake Specialist to join us.

Position Summary

We're seeking an Intake Specialist with hands-on experience in Michigan's Home Help program to manage the client intake process from initial referral through enrollment. The ideal candidate understands the Home Help application process, MDHHS requirements, and consumer-directed care model, and can guide clients and families through enrollment with compassion and efficiency.

Responsibilities

• Process new client referrals and intake applications for the Home Help Program
• Guide clients/caregivers through eligibility verification and required documentation
• Liaise with MDHHS caseworkers and coordinate paperwork submission
• Maintain accurate, compliant client records
• Communicate program requirements clearly to clients and families
• Track intake pipeline and follow up on pending applications

Requirements

• Prior experience with Michigan's Home Help Program intake process (required)
• Familiarity with consumer-directed home care / Medicaid waiver programs
• Strong organizational and communication skills
• Ability to work independently and manage a caseload
• Located in or near Oakland or Macomb County