Intake Specialist- Spanish Speaking

Elite HHC; New York (NY); Hybrid; USD 39,000 - 44,000; Full time

Job summary

Elite Home Health Care, a licensed home care agency, seeks a Healthcare Intake Specialist to guide clients through obtaining home care services, verify insurance, and handle inquiries on-site in New York.

You will conduct initial assessments, coordinate with partners, and assist with CHHA, MLTC, CDPAP, and PCA services, ensuring clients understand eligibility and care options.

Qualifications

• Minimum of 1 year of experience in home care intake or enrollment processes.
• Excellent communication and interpersonal skills.
• Highly organized with strong attention to detail and ability to multitask.
• Proficiency in Microsoft Office and HHA Exchange software.

Responsibilities

• Guide clients through obtaining home care services and provide support at every step.
• Verify insurance coverage and eligibility for home care services.
• Answer calls from clients, caregivers, and healthcare professionals with information about services.
• Conduct initial assessments to evaluate healthcare needs and appropriate level of care.
• Collaborate with marketing to stay updated and relay information to clients and stakeholders.
• Assist clients in accessing CHHA, MLTC, CDPAP, and PCA services.
• Educate clients on eligibility criteria and options for home care.

Skills

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Tools

Microsoft Office

HHA Exchange

Job description

About Elite

Elite Home Health Care is a licensed home care agency that provides professional homecare services in the New York Metropolitan area, Central, and Upstate NY Regions. At Elite, we only hire the most qualified nurses, home health aides and caregivers who are hand-picked based on their skills and capabilities. They are all licensed, insured and cleared with extensive background screening. But most importantly, our caregivers are known for their warmth, attentiveness and reliability. Our main goal is to deliver compassionate, professional, and integrity-centered care to our clients. We work within the community to provide quality home care for individuals in need. We are committed to providing our clients with the best possible and most compassionate care!

Job Summary

As a Healthcare Intake Specialist you will help clients navigate the process of obtaining home care services. You must be organized, detail-oriented, and passionate about assisting individuals in need.

Essential Duties and Responsibilities

• Client Navigation: Guide clients through the process of obtaining home care services, offering assistance and support every step of the way.
• Insurance Verification: Verify clients' insurance coverage and eligibility for home care services, ensuring accurate billing and reimbursement.
• Call Handling: Answer incoming calls from clients, caregivers, and healthcare professionals, addressing inquiries and providing information about available services.
• Initial Assessments: Conduct comprehensive initial assessments to evaluate clients' healthcare needs and determine the appropriate level of care required.
• Communication: Collaborate with marketing representatives to stay informed of updates and changes, providing quick and relevant information to clients and stakeholders.
• Service Assistance: Assist clients in accessing Certified Home Health Agency (CHHA), Managed Long-Term Care (MLTC), Consumer Directed Personal Assistance Program (CDPAP), and Personal Care Aide (PCA) services.
• Client Education: Educate clients on the eligibility criteria for home care services, explaining their options and helping them make informed decisions about their care.

Qualifications and Skills

• Minimum of 1 year of experience in home care intake or enrollment processes.
• Exceptional communication and interpersonal skills, with the ability to effectively interact with clients and stakeholders.
• Highly organized, detail-oriented, and capable of managing multiple tasks efficiently.
• Proficiency in Microsoft Office applications and experience with HHA Exchange software.
• Understanding of home care services, insurance verification processes, and enrollment procedures.

Work Environment

On-site

Pay Range

The hiring range for this position is $28.00-$32.00/hour. Various factors will determine final compensation such as a candidate's years of relevant work experience, skills, certifications, and location.

HouseWorks, LLC and its Family of Companies is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.