Intake Specialist

Baker Law Group, PLLC; United States; Remote; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance.

401k.

PTO

Job summary

Baker Law Group is seeking a personable Intake Specialist to serve as a first point of contact for prospective clients.

This full-time remote position requires handling high volumes of calls, gathering information, and screening matters for fit with the firm. Prior law firm experience helps but is not required; strong customer service is essential.

Qualifications

• Significant customer service or client-facing experience.
• Experience handling a high volume of inbound or outbound calls.
• Strong verbal communication and active-listening skills.
• Ability to build trust and rapport quickly.
• Strong attention to detail and accuracy in documenting information.

Responsibilities

• Answer inbound calls from prospective clients.
• Make outbound calls to follow up with potential clients.
• Create a welcoming, professional first impression.
• Gather detailed information about clients' situations.
• Follow structured intake questionnaires and screening procedures.
• Ask follow-up questions to clarify facts and goals.
• Document all calls and client information in the firm's systems.
• Prepare intake notes for attorneys and teams.
• Coordinate live call transfers when an attorney is available.
• Communicate next steps and set expectations.

Skills

Customer service

Phone experience

Active listening

Rapport building

Attention to detail

Process adherence

Written communication

Tech savvy

Time management

Job description

Location: Remote — candidates must reside in Colorado, Texas, Arkansas, Kentucky, Oklahoma, or New Mexico
Employment Type: Full-Time
Compensation: $24.00–$26.50 per hour, depending on experience
Bonus Opportunity: Based on individual client sign-ups and team performance
Firm: Baker Law Group

About the Role

Baker Law Group is seeking a personable, organized, and technologically capable Intake Specialist to serve as one of the first points of contact for prospective clients.

This is a full-time remote position for someone who enjoys talking with people, can manage a high volume of phone conversations, and knows how to make clients feel heard and supported. The Intake Specialist gathers information about potential legal matters, follows structured questionnaires, helps evaluate whether a matter may be a fit for the firm, and prepares qualified prospective clients for the next step in the intake process.

This is more than a receptionist position. The Intake Specialist must listen carefully, recognize important facts, ask thoughtful follow-up questions, document information accurately, and apply firm guidelines when helping determine how a prospective matter should move forward. Prior law firm experience is helpful but not required; strong customer service, phone, and client‑facing experience are the most important qualifications.

What You’ll Do
Responsibilities may include:

• Answer inbound calls from prospective clients
  
• Make outbound calls to follow up with potential clients who have contacted the firm
  
• Create a welcoming, professional, and reassuring first impression
  
• Listen carefully to prospective clients and gather detailed information about their situations
  
• Work through structured intake questionnaires and established screening procedures
  
• Ask appropriate follow-up questions to clarify facts, timelines, parties, and client goals
  
• Learn how the firm evaluates potential matters and identifies cases that may be a good fit
  
• Recognize matters that require urgent attention or internal escalation
  
• Document all calls and client information accurately in the firm’s systems
  
• Prepare clear and complete intake notes for Intake Attorneys and legal teams
  
• Coordinate live call transfers when an Intake Attorney is available
  
• Communicate next steps and set appropriate expectations for prospective clients
  
• Follow up with prospective clients regarding appointments, information, or missing documents
  
• Work closely with Intake Attorneys, administrative staff, and other members of the sales and intake team
  
• Maintain confidentiality and handle sensitive personal and legal information professionally
  
• Contribute to individual client sign-up goals and overall team performance
  

What We’re Looking For

Strong candidates will have:

• Significant customer service or client‑facing experience
  
• Experience handling a high volume of inbound or outbound calls
  
• Strong verbal communication and active‑listening skills
  
• The ability to build trust and rapport quickly
  
• Comfort speaking with people who may be stressed, emotional, frustrated, or uncertain
  
• Strong attention to detail
  
• The ability to follow structured processes while thinking critically about each situation
  
• Clear and accurate written communication
  
• Strong computer skills and the ability to learn new platforms quickly
  
• The ability to navigate multiple systems while speaking with a prospective client
  
• Reliable organization, follow‑through, and time management
  
• The ability to work independently in a remote environment
  
• A positive, professional, and team‑oriented attitude
  
• Familiarity with the U.S. legal system or the ability to learn legal intake concepts quickly
  

Helpful Backgrounds

Prior law firm experience is not required. Successful candidates may come from backgrounds such as:

• Legal intake
  
• Call centers
  
• Client services
  
• 911 or emergency dispatch
  
• Insurance claims
  
• Case management
  
• Paralegal or legal‑assistant work involving regular client contact
  

A candidate with extensive phone-based customer service experience may be a stronger fit than someone with legal experience who has had little direct interaction with clients.

Remote Work Requirements

This is a fully remote position open to candidates residing in:

• Texas
  
• Arkansas
  
• Kentucky
  
• New Mexico
  

Compensation and Bonus Opportunity

This is a full-time hourly position paying $24.00–$26.50 per hour, depending on experience.

• Medical, Dental and Vision Insurance.
• 401k.
• PTO

The Intake Specialist will also be eligible for a bonus opportunity based on factors that may include:

• Individual client sign-ups
  
• Team sales and conversion performance
  
• Achievement of established team performance tiers