Intake Specialist

JVS SoCal; South El Monte (CA); On-site; USD 34,000 - 36,000; Full time

Job summary

JVS SoCal is seeking an SSVF Intake Specialist to join the Veterans Service Team in Los Angeles County. You will assess veterans and families for program eligibility, refer to services, and support enrollment.

The role is in-person across multiple sites with some evenings/weekends as needed. Requirements include a BA/BS in a related field or equivalent experience, strong communication, and a passion for helping veterans.

Qualifications

• Bachelor's degree in Social Work, Career Counseling, or related field (may substitute for experience). Four years of case management or housing navigation experience may substitute for education.
• Must have passion for working with Veterans.
• Strong customer service and counseling skills to multi-task.
• Excellent communication abilities.
• Timeliness and attention to detail are essential.
• Three+ years experience with priority populations; case management/career counseling preferred.
• Background in case management and/or career counseling; prior military experience and homelessness services preferred.
• Proficient in MS Office including Outlook, Word, Excel, PowerPoint.
• Be assertive, friendly, and flexible with hours.

Responsibilities

• Conduct client orientation for the program.
• Recruit eligible veterans across Greater Los Angeles area.
• Screen for eligibility, intake, and refer appropriately.
• Perform intake process and document eligibility with required docs.
• Provide follow-up and maintain positive stakeholder relations.
• Coordinate enrollment appointments with supervisor.
• Ensure veteran case files are entered in the system for approval.
• Refer ineligible applicants to suitable programs.

Skills

Empathy

Communication

Customer Service

Attention to detail

Flexibility

MS Office

Team player

Education

BA/BS in Social Work or related field

Tools

MS Office (Outlook, Word, Excel, PowerPoint)

Job description

Description

As part of the JVS So Cal Veterans Service Team, the SSVF Intake Specialist will be part of a dedicated, specialized, and passionate team focused on improving the lives of veterans experiencing homelessness. Utilizing a client-driven approach, the SSVF Intake Specialist leverages their experience, drive, and training to assess Veterans and their Families for program eligibility and refer ineligible clients to appropriate resources.

As part of the JVS So Cal Veterans Service Team, the SSVF Intake Specialist will be part of a dedicated, specialized, and passionate team focused on improving the lives of veterans experiencing homelessness. Utilizing a client-driven approach, the SSVF Intake Specialist leverages their experience, drive, and training to assess Veterans and their Families for program eligibility and refer ineligible clients to appropriate resources.

Requirements

• BA or BS degree in Social Work, Career Counseling, or other related fields (may be substituted for experience). Four years of case management or housing navigation experience may be substituted for the educational requirement.
• Must have a passion for working and connecting with Veterans.
• A vital customer service and counseling expertise to multi-task is required.
• Must have excellent communication skills.
• Timeliness and attention to detail are essential.
• Must take the initiative; must think outside the box and simultaneously be able to work as part of a team towards unit goals- three or more years of experience working with priority populations.
• A background, experience in Case Management and/or Career Counseling, prior military experience, and experience in homeless services is preferred.
• Proficient in Microsoft Office products, including Outlook, Word, Excel, and PowerPoint.
• Be assertive, friendly, and willing to work flexible hours to meet objectives and goals.
• Reliable transportation is required to travel between work sites, attend meetings, conduct outreach, and support participants throughout LA County.
• May be required to work some evenings and an occasional weekend day.
• This position is 100% in person (NOT REMOTE or HYBRID) and requires regular presence at JVS SoCal offices, partner sites, and community locations

Key Responsibilities

• Conduct individual and group program orientation for clients.
• Assist in recruiting eligible veterans in various parts of the Greater Los Angeles area.
• Conducts initial assessment functions, screening for eligibility, conducting intake, and making appropriate referrals for callers and walk-ins.
• Receives and assesses calls for service and conducts intake process: screening households for eligibility, collecting relevant documentation, and supporting SSVF program staff throughout the enrollment process.
• Provides follow-up to clients as assigned and maintains positive interactions with community stakeholders.
• Coordinate with supervisor in setting up enrollment appointments for eligible clients.
• Ensure eligible Veteran clients’ case files are entered in the case management database for approval per supervisor.
• Refer ineligible applicants to other organizations/programs which would best serve the applicant's needs.
• Keep internal tracking updated with clients' prescreening results. Document appropriate referrals for those screened but not eligible.
• Maintains and updates a database of active community support to link low-income and/or homeless veteran households with available community resources.
• Documents all eligibility screening activities through paper and electronic logs.
• Attend staff, team. And department meetings
• Performs other duties as assigned.
• Assist with inputting client data into HMIS, updating program databases and records, and adhering to data collection/reporting requirements.
• Maintain compliance with agency and funder protocols and procedures and maintain confidentiality in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
• Maintain compliance with funder and company Waste, Fraud, and Abuse policy.
• Performs all other duties assigned as needed for the efficient operation of the program.
• Responsible for meeting individual performance goals.

PHYSICAL DEMANDS

Will work in an office environment and travel to community partners and housing sites. Must lift 15 lbs. with a fair amount of sitting, answering telephone calls, and movement within the office. May be required to work some evenings and an occasional weekend day. Must be able to operate standard office equipment. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made.

About Jvs Socal

Founded in 1931, JVS-SoCal is a nonprofit, non‑sectarian social service agency providing job training, education, career services, mentoring, and placement assistance to diverse and multicultural populations, transforming lives and empowering individuals to achieve sustainable employment and financial independence. JVS SoCal currently serves over 30,000 clients annually at over 20 locations throughout Southern California. As JVS SoCal continues to grow, we continue to look for qualified, dedicated staff to join us and play a role in transforming lives and bettering our communities throughout SoCal and beyond! The Supportive Services for Veteran Families (SSVF) program is designed to provide supportive services to low‑income veteran families at risk or experiencing homelessness. Its primary purpose is to help these families secure stable housing and prevent them from becoming permanently homeless. The program offers various services such as case management, temporary financial assistance, housing counseling, and referrals to community resources for employment/ training services or assistance with benefits.

Salary

$25.00 - $26.00 per hour + benefits

JVS SoCal will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if JVS SoCal is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating or rehabilitative evidence, or challenge the accuracy of the background check report. Find out more about the Fair Chance Act by visiting www.calcivilrights.ca.gov/fair-chance-act.