Case Manager

JVS SoCal; South El Monte (CA); On-site; USD 34,000 - 36,000; Full time

Job summary

JVS SoCal is seeking a dedicated SSVF Case Manager to join our Veterans Service Team in Los Angeles County. You will provide housing relocation and stabilization services, linking veterans to community resources and other service providers.

The role emphasizes client-driven support, problem-solving, and person-centered housing advocacy. You will assess housing barriers, coordinate services, maintain HMIS data, and help veterans achieve independent living.

Qualifications

• BA/BS in Social Work or related field (may be substituted for experience)
• Four years of case management or housing navigation experience may be substituted for the educational requirement
• Passion for working with Veterans
• Customer service and counseling expertise to multitask
• Excellent communication skills
• Timeliness and attention to detail
• Must take initiative and work as part of a team toward goals
• Three or more years of experience with priority populations
• Background in Case Management or Career Counseling; prior military and homeless services preferred
• Proficient in Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
• Be assertive, friendly, and willing to work flexible hours
• Reliable transportation to travel between sites
• Occasional evenings and weekend work may be required
• Position is 100% in person (NOT REMOTE or HYBRID)

Responsibilities

• Evaluate housing barriers and social determinant needs of homeless veterans and families
• Provide comprehensive case management support to homeless veterans
• Help articulate housing goals and develop action plans
• Assist veterans in building social skills to secure housing
• Identify and coordinate services for veterans
• Ensure timely, accurate data collection and HMIS reporting
• Determine eligibility for VA HUD VASH/SSVF, DMH, CoC, and other programs
• Assist with housing searches, applications, leases, and tenant rights
• Assist in obtaining decent, affordable housing in integrated settings
• Monitor progress and maintain records in HMIS and paper files
• Maintain HIPAA compliance and funder requirements
• Perform other duties to support program operations
• Meet individual performance goals

Skills

Case management

Housing navigation

Veteran services

Communication skills

Customer service

Team player

Flexible hours

Travel to sites

Initiative

Microsoft Office

Education

BA/BS in Social Work

Four years case management experience (substitutable for education)

Tools

Microsoft Office

Job description

Description

As part of the JVS So Cal Veterans Service Team, the SSVF Case Manager will be part of a dedicated, specialized, and passionate team focused on improving the lives of veterans experiencing homelessness. Utilizing a client-driven approach, the SSVF Case Manager leverages their experience, drive, and training to provide housing relocation and stabilization services. The SSVF Case Manager connects clients with services, provides problem-solving support, and helps clients develop the skills necessary to live independently. SSVF Case Manager will support Veterans through Los Angeles County, focusing on assisting Veterans and their families in securing and retaining housing and linking clients to community resources and other service providers.

Requirements

• BA or BS degree in Social Work, Career Counseling, or other related fields (may be substituted for experience).
• Four years of case management or housing navigation experience may be substituted for the educational requirement.
• Must have a passion for working and connecting with Veterans.
• A vital customer service and counseling expertise to multi-task is required.
• Must have excellent communication skills.
• Timeliness and attention to detail are essential.
• Must take the initiative; must think outside the box and simultaneously be able to work as part of a team towards unit goals
• Three or more years of experience working with priority populations.
• A background, experience in Case Management and/or Career Counseling, prior military experience, and experience in homeless services is preferred.
• Proficient in Microsoft Office products, including Outlook, Word, Excel, and PowerPoint.
• Be assertive, friendly, and willing to work flexible hours to meet objectives and goals.
• Reliable transportation is required to travel between work sites, attend meetings, conduct outreach, and support participants throughout LA County.
• May be required to work some evenings and an occasional weekend day.
• This position is 100% in person (NOT REMOTE or HYBRID) and requires regular presence at JVS SoCal offices, partner sites, and community locations

KEY RESPONSIBILITIES

• Through formal and informal assessment strategies, evaluate homeless veterans and families’ housing barriers and other social determinant needs.
• Provide comprehensive case management services and support to homeless veterans.
• Assists veterans in articulating housing goals and developing an action plan to secure or retain housing.
• Assist veterans in building social skills to enhance safe and affordable housing acquisition and retention.
• Identify, create linkages to, advocate for, and coordinate services for veterans.
• Responsible for timely and accurate data collection and reporting into HMIS. Ensures that all work assigned is completed professionally and timely with high levels of data integrity.
• Determine veterans’ eligibility for VA HUD VASH/SSVF, DMH, CoC, and other housing programs.
• Assess veterans’ and families’ housing needs and preferences and assist in the search for appropriate housing, including filling out rental applications, interpreting leases, and understanding tenant rights and responsibilities.
• Assist veterans and families in obtaining decent and affordable housing in the most integrated, independent, and least intrusive or restrictive environment by taking them out to view housing.
• Monitor and evaluate veterans’ progress, maintaining records in HMIS and other applicable program databases and paper records by adhering to program data collection and reporting requirements.
• Maintain compliance with agency and funder protocols and procedures and maintain confidentiality in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
• Maintain compliance with funder and company Waste, Fraud, and Abuse policy.
• Performs all other duties assigned as needed for the efficient operation of the program.
• Responsible for meeting individual performance goals.

PHYSICAL DEMANDS

Will work in an office environment and travel to community partners and housing sites. Must be able to lift 15 lbs. with a fair amount of sitting, answering telephone calls, and movement within the office. May be required to work some evenings and an occasional weekend day. Must be able to operate standard office equipment.

ABOUT JVS SOCAL

Founded in 1931, JVS-SoCal is a nonprofit, non-sectarian social service agency providing job training, education, career services, mentoring, and placement assistance to diverse and multicultural populations, transforming lives and empowering individuals to achieve sustainable employment and financial independence. JVS SoCal currently serves over 30,000 clients annually at over 20 locations throughout Southern California. As JVS SoCal continues to grow, we continue to look for qualified, dedicated staff to join us and play a role in transforming lives and bettering our communities throughout SoCal and beyond!

Salary

$25.48 - $26.24 per hour + benefits

JVS SoCal will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if JVS SoCal is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating or rehabilitative evidence, or challenge the accuracy of the background check report. Find out more about the Fair Chance Act by visiting www.calcivilrights.ca.gov/fair-chance-act .