Intake Specialist

City of New York; New York (NY); On-site; USD 42,000 - 49,000; Full time

Job summary

The City of New York is seeking an Intake Specialist to support the Division of Child and Family Well-Being within ACS. You will handle intake, eligibility determinations, data entry, and communications with parents and childcare providers to ensure timely processing of applications.

Responsibilities include coordinating communications, assisting with ACCIS data entry, reviewing cases for accuracy, and supporting special projects while adhering to state mandates.

Qualifications

• Four-year high school diploma or equivalent.
• Typing speed of at least 100 keystrokes per minute.
• Experience with data entry and clerical tasks is preferred.

Responsibilities

• Coordinate, prepare, and distribute communications to parents and programs.
• Liaise with the Central Intake Team and RA staff.
• Provide technical assistance and support to childcare programs on eligibility and enrollment.
• Review cases and enter data into ACCIS accurately and timely.
• Assist clients in person with childcare applications and inquiries.
• Perform data entry into Control Log and manage case files.
• Navigate ACCIS to verify Cash Assistance status and refer families appropriately.
• Support special projects as needed.

Skills

Typing 100 wpm

Data entry

Education

High school diploma or equivalent

Tools

ACCIS

Job description

Job Description

THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $42,288 - $48,631.

THIS POSITION IS ONLY OPEN TO CANDIDATES WHO ARE PERMANENT (NOT PROVISIONAL) IN THE CIVIL SERVICE TITLE OF CLERICAL ASSOCIATE.

The Administration for Children's Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services, and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement, and programs for youth in the community.

The Division of Child and Family Well-Being (CFWB) works to ensure families and children have the critical supports they need to thrive and exercise self-determination. CFWB leverages concrete resources, stakeholder relationships, and community and family strengths to drive toward greater equity and social justice, reduce disparities and disproportionality - including in the child welfare system -, and create conditions that foster well-being for families and children across New York City. Our work includes the provision of child care assistance; support for caregivers and child-serving professionals to prevent child injury; and investment in community-based approaches.

The Office of Child Care Operations (CCOPs) provides a range of resources to support access to childcare vouchers for eligible low-income families. These vouchers serve more than 35,000 families across New York City and are used at hundreds of community-based childcare programs and providers. CCOPs has multiple teams that support families applying for care and that provide technical assistance for childcare providers, these teams process hundreds of applications, and inquiries each week.

CFWB has three (3) borough-based Resource Areas (RAs) responsible for verifying and re-certifying the eligibility of all low income (non-TANF) families for voucher child-care services. This includes Eligibility Determination and Administrative which includes Intake, Data Entry and Scanning & Indexing.

Intake staff plays a critical role in this process, ensuring that cases are assigned in a timely manner so that we can adhere to state mandates regarding the childcare processing time frame.

The responsibilities of the Intake Specialist include but is not limited to:

• Coordinate, prepare, and distribute appropriate communications to parents and programs
• Liaise with and provide information to the Central Intake Team and other RA unit staff
• Provide technical assistance and support to child care programs in eligibility and enrollment issues
• Research and review case and program information in the Automated Child Care Information System (ACCIS)
• May assist clients and programs in person with childcare applications and inquiries
• Data-enter case information into Control Log
• Receive Child Care Applications via Vanguard electronic files, email, fax, and USPS Mail
• Review Cases for accuracy and ensure that all pertinent documents are received
• Troubleshoot and follow up, when necessary, for missing documents from case files
• Assign cases to case processors using the Resource Area Control Log
• Conduct WMS search in ACCIS to determine whether the family is receiving Cash Assistance, if so, prepare a denial letter and refer the family to HRA Benefit Access Center
• Assist with special projects, as needed

ADDITONAL INFO:

Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.

Qualifications

Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

CLERICAL ASSOCIATE - 10251

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.